Crowne Plaza Farmington Hills - Novi

My husband and I recently stayed at Delta Hotels for the first time, and it was delightful! I'm already looking forward to staying here again on our next trip. The location is incredibly convenient - 20 minutes away from the airport (close, but far enough away that you don't hear planes constantly flying overhead), and there's tons of shopping, spas, restaurants, and cute downtown areas nearby. The staff and service were absolutely wonderful. We asked about recommendations for what was nearby or a must-see, and the ladies at the front desk were very kind and helpful (Cannelle Pastries was an incredible recommendation - thank you!). The lobby was decorated nicely for the holidays, and I loved the holiday touches throughout the hotel. Our room was clean, cozy, and extremely comfortable. One of my favorite parts of our stay was the Uno's restaurant that's inside the hotel. We were exhausted after our day trips, and having a restaurant built-in to the hotel made it super easy to grab dinner. The atmosphere of the restaurant was laid back and perfect after a long day. We enjoyed having the option to sit at the lounge-style couches for dinner and grabbed a booth and table the next morning for breakfast. There were lots of TVs to watch sports and movies on, which was a huge perk for us. There's also a full bar and grille menu. I tried both of the fish options, while my husband went for the pizza and burgers during our stay. Everything was excellent! I highly recommend staying at this gem! We'll be bringing our swimsuits next time to check out the pool!

By way of perspective, I'm a lifetime Titanium Elite member with Marriott envoy. I’m a hardcore Marriott fan, and I’ve stayed at many, many Marriotts. I've stayed at less hospitable hotels, but I don't think I've stayed at a less hospitable Marriott. Short version: The room had a couple of critical problems that were never addressed. The whole staff was courteous but unresponsive to my very legitimate concerns, didn’t know things they should know, charged me hidden fees I've never seen at a Marriott before, couldn't explain them, and which the reservations line didn't know anything about. The call at 1 am call suggesting I switch rooms (responding to my 10am request) was a particular lowlight. I’m unlikely to be saying at another Delta, and even less unlikely to stay at the Delta Marriott Novi again. OK, the longer version. I've never stayed at a Delta Marriott before. When I asked the Marriott reservations desk what the situation for breakfast at the Delta was, she did not really know (a mark against Marriott -- they have a lot of new brands and it's hard to keep them all straight). At the hotel, I got three different answers from three different hotel staffers, but two of them said that they have a separate Elite pantry, and that breakfast was $10. That looks like it's true. When we arrived at about 2:30PM, the 24 hour pantry was largely devoid of snacks. There were three bags of chips left in a couple of leftover breakfast pastries which were prepackaged, not fresh. There were also a few diet Pepsis left. There was also milk and dry oatmeal, and on the upside there was a cappuccino machine. I've attached a couple of photos of the pantry free overview, taken in the afternoon. When we entered the pantry the first thing we noticed on each floor was that they have giant dehumidifiers in the hallways, I presume pull water out of the air. The air conditioning works well though. These are loud and there was one right outside of my room . And see the photo. The room was a king with a pull out sofa bed which we actually needed for this trip. The room had a refrigerator and two TVs, but there were no blankets in the room, so we had to go downstairs to get them. (no problem). After dinner when we settled into the room we found two glaring problems. First, the light next to the bed was missing a light bulb. However upon further examination when I went to replace it, I found that it wasn't just missing a light bulb but the light socket was actually missing from the fixture as well (who steals a socket?), so I couldn't just move another bulb from someplace else in the room and I couldn't ask for a bulb from the front desk. It was too late to get engineering in the evening so I decided to wait until the next morning. The second thing that became obvious to me when I went to bed was that there was a leak in the ceiling from above to the floor below in the corner. Water was dripping from the ceiling to the floor. A quick review showed tha

This would have been a wonderful stay had the hot tub and pool been operational. Both the hot tub and pool were filled with COLD water. I was in the Detroit area for the weekend with my wife and we were excited about being able to spend a Friday evening relaxing in the pool area. It was a cold, snowy night and being able to hang out in the pool area sounded like an excellent idea. NOPE! I felt bamboozled in that the hotel advertised the fact that they have all these nice amenities when they knew that the amenities were not functioning. It's a form of bait and switch!