Farnham

Room and bed was ok and comfortable and clean Beefeater no longer part of this hotel but premier inn owns it now And its not as good Breakfast was a joke £10.99 for a full breakfast No orange juice ! No sausages. !! Food overcooked Chef cooks one breakfast at a time Will use a supermarket cafe next time

Arrived late at short notice. Had an urgent meeting next day and required Internet access to prepare. Got settled in room, only to find that WiFi wasn't working. No Web access. Did some work offline. When finished, turned on TV but sound didn't work. Oh well, went to sleep. Got up next morning and went for breakfast. There wasn't one because the kitchen was closed, despite my having pre-paid for it. All thar was available was a cold buffet mainly consisting of bread products which I cannot eat for dietary reasons. Ended up with a coffee and a small pot of yogurt. Really good value for £12 - not. When I complained to the person in the dining room, I was met with an indifferent shrug and told "I could speak to the manager if I wanted to". On returning to reception, there was no one available to discuss the matter with and I was short on time, so I just left. Terrible. I particularly object to the way that Premier Inn were happy to take pre-payment for the breakfast but then couldn't care less about actually providing it. NOT ACCEPTABLE.

I have stayed at Farnham Premier inn many times in the past 6yrs. My recent visit was a shocker ! I had to ask several times for clean towels as the ones provided were not clean. Also asked for a light on the desk to be replaced as it wasn't working. I had to use my own towels from a recent holiday as they didn't change them in two days of stay. The second night a herd of Elephants moved into the room above and not only woke us up at 22:30 but kept us awake until 02:30 the next day. We called the reception twice and they did nothing, just like the towels and the broken light in our room. We noticed it's not as clean and painted surfaces were flaking away. They have permanently closed the Beefeater next door and now it's run by Premier inn. The place is really dirty and run down all the surfaces were sticky and dirty. I refused to eat in it. What a shame as it truly was a greater little place.

Been at this hotel Sunday-Friday for the last 8 weeks, not had any issues, very clean and tidy and the staff are great, especially the wonderful young lady on nights (prudance), she is very welcoming and helpful! Would definitely recommend.

Enjoyable two night stay at the hotel. In a fairly quiet area. Room was clean and tidy. Breakfasts were nice as well. Staff were also more than happy to help with any requests during my stay. Big thanks to Chanelle for her support in solving a couple of issues I had.

Very poor start after a long day of traveling we were hoping to put our feet up and chill out before the evening ahead but that wasn't possible. I have had the wrong hotel room before, different type etc but NEVER one that has not been cleaned ready for us when we went down to tell them what happened they though we were lying and didn't believe us!!! They couldn't do anything but apologies as they were fully booked and didn't even have the room sorted for a few hours later! Very very poor from premier inn never had this sort of service before with no offer of free drinks or food safe to say I won't be staying with them again!