Ανακαλύψτε τη διαμονή σας σε Federal Way

I found the Courtyard Federal Way to be a halfway decent place to spend the night, but there were definitely some things that made my stay less than awesome. My room was comfortable and serviceable, and the bed was decent. I was on the 7th floor, but some of my co-workers who also stayed in the hotel on lower floors complained their room smelled strongly of B.O. However, despite being up on the 7th floor, I wasn’t immune to the loud banging as someone took out the trash behind the hotel and let the dumpster lid slam shut at 5:45am, waking me up way earlier than I’d intended. The morning after my sleep was where I experienced the most hiccups. Following the undesired super-early wakeup, I searched for some coffee to help finish my morning takeoff, only to find there wasn’t a coffeemaker in the room, so I went downstairs to see if there was something in the lobby — when I asked the desk clerk about coffee, he admitted not all the rooms had coffeemakers but they didn’t have coffee pots in the lobby, I had to go to the Starbucks shop in the lobby and buy coffee. When I checked in, I was told breakfast was included as part of my stay and that my room number would be on the list, so imagine my surprise when I was told at the Starbucks counter that my room number was not on the list. I went to the front desk and was informed that no, I didn’t get free breakfast after all, but the manager apologized and said she’d apply a credit to my account — however, the breakfast credit is only $10, which in many cases didn’t cover the entirety of the cost of breakfast at the in-house Starbucks/food place, so I ended up still having to pay a few bucks for an overpriced yet meager breakfast burrito. All in all, as a hotel, the place is okay, but definitely not a great overall experience like I’ve come to expect at hotels in general or Courtyard by Marriott locations.

This room was well set up and immaculate. The area was good and near the SeaTac airport, plenty of parking and the breakfast was a great bonus! Service at the counter was fast and professional. I have traveled to the Northwest for years and I must say, this was the best value and really one of the nicest rooms I have had the pleasure of staying at. Overall this is an Excellent Hotel and well worth the money!

First night was okay, owner and friends were smoking out front upon arrival. Should have canceled then. During the next day, plumbing issues required me to change rooms to a much smaller room, smoke detector was broken and beeping, tub was dirty and visible stains on comforter. Owner was rude and condescending when asked for compensation for moving rooms. After a long day of softball, arrived back to no water and still dirty tub. Checking out and asking for my money back, Oeveren refused to speak to me and would only take 50% off night. Since then my credit has been charged for a full two nights AND and additional 50%.

I would not advise booking this property especially if you are a business traveller. Checked in 07/05 for two nights. Went to the room attempted to connect on wifi and no luck. I went down and they told me it is currently down and “AT&T” is coming to fix it. A couple of hours later I see a bunch of kids in the lobby and the person at the front desk is trying to “fix” the kids phones. Wi-fi these days are critical and considering the hotel’s network was fine and the computer in the business center was working my guess is they turned it off deliberately. The whole two days no fix and at checkout no apology. The room itself was satisfactory but if you have work to do go somewhere else.

Very good customer service in spite what's going on around the world. I will be back the lady that checked us in was making sure we were taking care of not just us but every customer she came in contact with she was awesome!!!

The stay was great. The room was very clean and had no smells. The customer came to the room when the TV wouldn't Coe on and fix it right away

We booked reservations in August for a four night stay starting September 20 this year. We arrived after 10pm and went to the office where there were several people talking to an employee. Everyone was told that the hotel was full up and no rooms were available. I advised we had a reservation, the employee advised that we would get a refund for the cancellation. My husband asked if it was going to be a full refund, he said yes a full refund and closed the door in our faces. I contacted the company we booked the hotel stay through and they advised that the hotel management is not taking responsibility for refunding our funds. I called the hotel directly and was transferred several times. I filed a ”formal complaint” with their customer service department (Mario) but when I called back to check on the refund progress i was shuttled around a bunch, told there was no complaint filed and put on hold for over ten minutes. All we asked for was return of our hotel funds when THEY cancelled our reservation. Never going to Choose Red Roof Inn in any way shape or form in the future

You know the old story. If a deal seems too good - watch out. The price of a room at this motel was very competitive considering its 4 star rating. So I went for it. The room was very clean and the bed was comfortable. I guess those are the important aspects of a one-night stay. If you can overlook the dangerously worn out bathroom light switch, the almost impossible to use bath tub faucet valve, the very loose toilet seat and the loose as a goose vanity faucet the room was a good value. Besides all that the building itself is old and not in good repair. For example, we used the stairs and the coving was either falling off or missing. Hey the TV worked great.

Convenience location. Checked in was fast and easy. Nelly, the receptionist was friendly and helpful. Hotel is kinda outdated. It has swimming pool, however. Room was clean and bed was comfortable. AC was cool. No USB plugs though. If you stay more than 2 nights, housekeeper would knocked on door to ask if you need room to be cleaned, otherwise, they just replaced dirty towels or pickup trash. My biggest complaint was disposable utensils and breakfast choices. Very poor quality. Like other travelers commented on cheapest, flimsy utensils I have ever seen. Bread and Bagels didn't refill as needed, and it's just 7:30am. Not much of pastries or fruits either. Will choose other places next time when I'm in town.