Figtree Hotel Wollongong

The rooms are very outdated The original room I was given was extremely cold as the windows wouldn’t shut properly and I was getting asthma from the breeze The duty manager moved me to a different room and the window in that room had a gap as well that was letting the cool air in I stayed with this room as it had a heater and managed to put a towel in the window to stop the air coming in The toilet however was leaking water over the floor and the tiles look like they are ready to pop off the walls at anytime and the bottom of the shower was mouldy I know that the price is very cheap however and the manager on duty was apologetic and obliging. but maybe it needs a lot of TLC

Paid for 2 nights stayed for 1 night the room was dirty stains on the carpet looked like faeces it was freezing cold wind was coming in the gabs on the windows no air-conditioning but other rooms had air-conditioning that were empty got told the rooms were full up graded the room for queen got double I would like a refund please because I would not recommend anyone staying there the place should be shut down it was filthy

Bed bug alert. Had very bad rash and couldn't sleep. Publican called me a liar and not to come back ever again. Poker machines took over $2000 dollars within an hour. Food was greasy and bad. Went to McDonald's restaurant. Definitely not going back.

For $15 lunch specials there were a few choices. We had fish and chips generous portion and was fine for a pub lunch special. Pub is lovely and spacious with a very nice indoor/outdoor area. Wine by the bottle a bit on the expensive side compared to some other places but it still a nice time was had by all. Please have a wine list so that people can chose a glass or bottle rather than staff rattling off the names of the wines they have.

Ok stay for a short trip. 2nd time staying here, different room than the last. Room was a little noisy as exhaust vents were out side. They went quiet before bed time. No aircon in room, but the fan made up for it. Happy the room has own bathroom as a lot of other similar places have shared bathroom facilities. Only thing needed was a shower curtain. Bistro was still open on arrival and closed at 3, and had a decent menu for lunch specials. For $15, the meal was a decent size. Heads up, there is no lift access to the room.

The hotel doesn't respond on late checkout requests for bookings, which gets added on your confirmed booking and you would expect they would get back to you if late checkout is not possible. The receiption asks you to come back to them again but no effort by the staff to drop a message or try and contact you to have this clarified as part of good customer service. Fast mouth staff try to push to blame onto you rather than helping sort a solution. If you are busy forget about early morning ĺnteration with hotel staff as the place is locked up and they dont pick up calls around 9am. I would have even been happy to pay for the late checkout. A definate mistake in choosing this hotel accommodation.

Room was completely rundown with some basics not working or missing completely. Whatever the smell is, air freshener or aircon scented, is terrible and desperately needs attention. Downstairs pub and deck area is good. Staff were nice 👍

I’ve stayed at the hotel before and don’t recall the mattress being so uncomfortable, it felt like a bed base without the mattress maybe I was in a different room and I think I had a steak last time but I had the nachos this time and it was all okay except for the mince which was disgusting and ruined the whole meal.

Was comfortable but no air con in my room apart from that all good.