Επισκέπτης Χρήστης
8 Νοέμβριος 2022
LOCATION: is "OK" - Easy walk down into the village for good restaurants. You will have a nice view of Caldera sunset. That is, if you are fortunate enough to not catch the stench from the next door waste water treatment plant. No joke. A real thing. Nauseating, especially in the evening.
CLEANLINESS: We specifically reserved a room with a private Jetted Tub, a hot jaccuzzi of our own. On arrival, the tub was absolutely filthy. Filled with Hair and other debris, with a black ring around the tub. There was no way I would ask my wife to step into such a thing, nor would I. The issue was corrected the second day, but we had already paid for two.
SERVICE: When we approached the management with the jet tub issue, or anything else over the next two days, they would actually avoid eye contact, walk away or even take a pretend phone call. "Can I speak with the Manager?" - He's not here - "When will he return?" - I don't know. Tomorrow, maybe. - "What time, tomorrow?" - 8:00, 10:00, 11:00 - I don't know.
FACILITIES: Are generally good. Staff at restaurant, pool and bar are really very very pleasant and more than accommodating. Management, on the other hand are absolutely unresponsive and detached.
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