Επισκέπτης Χρήστης
30 Οκτώβριος 2023
Hidden fee and stone cold heart staff hungry to cash, broken flush, moldy smell room, and very annoying street location no chance to sleep at all. Family holiday to Florence for only one night stay. informed check in at 8pm due traffic delay and no response until next day morning said a 20€ cash extra payment because reception finished at 7pm. Arrived at 7:45 and called for check in, a night staff hungrily asking for cash, no cash no check in, refused card payment, refused payment next morning before check out, but there was a card machine over the desk. Running in the very wet night to ATM to get cash for him. Family was exhausted and baby was crying in the car. Staff did not care about exhausted guests but only cash. Room is really old and full of moldy smell, flush broken and need to flush with shower head. Very annoying street location, old fashion window could not close, no chance to sleep at all. Total cost 183.41 plus 20 extra for two adults and 4ys old. Terrible experience even.
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