Jane
23 Σεπτέμβριος 2023
I booked a double room 7 months ago, at check this week I was given a room with a kitchen with a sign saying we touch anything in the kitchen, 30euros. Front desk coverage only 6 hours daily. After being locked out of room for 24 hours, no one answered their posted emergency phone after 40 tries and no voicemail option. We left our key in our room and because there was no desk clerk and no one answering the emergency line, we were left with no option but sit in their tiny, lobby over night where there is no furniture .Posted sign saying you arrive after 8 pm, you have to pay an extra 30 euros to check in. Manager refused to refund one nights fee even though his poorly and minimally managed business failed to have any personnel available to help us and we had no sleep for 24 hours. Customer service is zero here.
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