DoubleTree by Hilton Fort Lee/George Washington Bridge

When I arrived the staff was NOT friendly at all. When I ask her a question, she was very short, didn’t smile and never explain the amenities of the hotel like the other staff next to me. I was in room 319 with a view of the HVAC unit, the tub and room was filthy, the lamp by the bed was missing a light bulb, the shower equipment is falling apart and the Hotel restaurant food was horrendous This place need major renovation.!!!!

air conditioner did not work at all with so much noises and we had to change the room. When we talked about this problem, hotel manager did not apologies for any trouble we had. A phone in the room did not work as well. there were hairs in an towel and a sheet and so much dust in the room cabinet. I would not visit this hotel again. it was terrible experience

The location is not good as it’s at the side of an expressway. It’s a bit dangerous to slow down into the parking lot. There’s nothing else around except a Starbuck with 10min walk alongside the expressway on the grass curb. Also I got stuck in a frozen traffic jam for 30min, which is the only way to leave the hotel. The furniture is old. Doors and floors make noises, hot water smells like swimming pool, and there are scratches on the chair. The air conditioner is confusing, it does not cool for the most of the time, and sometimes run at max cooling after press the buttons randomly. The window can only be opened to a narrow gap, so the room temperature easily goes to 80f even if it’s 72f outdoor. There’s no way to indicate “do not disturb”. The cleaner opened the internal lock with key and tried to force into my room even I had shouted twice “please come later”. Then they never came back to clean my room later.

the hotel name is hilton but the interiors and rooms looks like a 3 star hotel . rooms are big but not very clean . will not suggest this hotel if someone goes their for holidays with family

All was good but bo housekeeping. Also no hot water during the morning.

It’s good hotel