I traveled with my three young kids. When I arrived at the hotel, the lady in the lobby gave me a room on the third floor.
Upon trying to enter the elevator, I observed that it was not functioning and had a sign on it.
I returned to the lady and she informed me that it is broken. According to
her, they sent two emails to ******* stating that they had an issue with
the elevator, but I did not receive those emails.
I explained to her that I have issues with my back and was unable to carry the luggage up three levels, so I requested a different room on the first floor and I was even willing to pay extra or if there was anything or
anyone that could help me to carry the suitcases up, I was will to pay.
She responded to me in a very rude manner, stating that I had the option to leave the hotel if I didn’t want the room and she didn't have anyone to assist me with the suitcases. She turned away from me and acted as if I
didn't exist. I needed to take out items from the suitcase so that I could take items up the stairs.
Furthermore, she placed me on the 3rd floor facing an active contraction.
It seems that they are building an extension to the hotel in front of my room. The construction loud noise started continuously around 6 am my kids
woke up.
I left the hotel early in the morning because I wanted to be away from the
noise. It was just a dreadful experience.
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