The stay got off to a rocky start--no one showed up to pick me up at the airport (I had been in contact with reception about the pick up the day before my arrival, but I never received a solid confirmation). I called the hotel many times from the airport but in transferring me to find someone who spoke Spanish or English, the call was repeatedly dropped (more than 10 times). After a frustrating hour or so at the airport, I was instructed to take a taxi to the hotel. The guy checking me in apologized for the mistake but that was it. Best part of the hotel was the travel agent, who was super nice, knowledgeable and extremely helpful. Otherwise the stay was uneventful: room was small but ok, breakfast was standard Brazilian food.
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