george3438
29 Απρίλιος 2024
This Resort has a nice but small private beachfront that is "generally" for guest only. I enjoyed Freeport's rural feel. We started our stay in Rm 5410, a top floor 1 bedroom with a view of the ocean. After the 2nd night we were forced to relocate due to Bug BItes from something in the bedding. The bites, more than 50 were localized to my lower legs, and had all of the signs of Bed Bugs, but the staff were insistent that Pest Control did not indicate this... This first room, while antiquated and somewhat worn with very outdated and some appliances that were InOp (Microwave), was at least on the top floor with a great view of the pool and the sunrise. Unfortunately, do to the infestation, we were moved to a lower level Studio Room of lesser quality, and next to two of the most unruly families I have ever experienced. Apparently they were related and had children running back and forth banging on the doors at late hours of the night. Security was called several times but was of very little help. The Guest Services manager was of very little help, and several times avoided follow-on calls from us, like when my wife's sandal were missing. We were relocated a 3rd time due to issues with the room and the unruly family nearby, but only on the day they checked out. This was supposed to be a very relaxing vacation, the location and the beach just feet away... top floor view on the sunrise, etc. etc. etc. That was all taken away one issue after another. Irony - the resort conducted the typical sales pitch for a unit on the morning of our 2nd day ranting and raving on their Resort. This turned out to be the Resort from ... you know where! I absolutely intend to share this review with more detail to the Ministry of Tourism for the Bahamas. I heard so many times while there how their tourism and hospitality is there number one priority, well I want to see because it was certainly not shown during my stay at this Resort. Note: The local people and other services (Valentine Lewis Transportation Services & Forbes Charter Services) were exceptional.
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