TownePlace Suites Fresno

Clean rooms. Easy check in. Friendly Staff. Overall enjoyed our stay. Wish the pool was heated or had yoga mats in the gym but wouldn’t stop us from returning. I would recommend to families because the rooms have a lot of space and kitchens which make it great to not have to eat out.

We like this location for its convenience to the various medical appointments we have in this area.

Don’t stay here. It’s old and gross. I was worried coming in because a homeless guy with a baseball bat in his backpack was rifling through the garbage cans at 8:00 at night. The rooms are old and dilapidated. I can’t believe they charged me $350 for one night. I’d drive on to Sacramento or Bakersfield before staying here again.

Room was great. Room cleaning every other day,we had to ask for cleaning on day 3. Breakfast area very small,had to take breakfast to the room,no place to sit down.

When I entered the room there was a terrible smell, the tv and the remote didnt work and the phone was having issues. They could not fix the TV, remote and phone. I requested another room and was deigned. I stayed the night but the next morning I had breathing issues and went on a search for the culprit. I found mold under the kitchen. I went to check out early and they said there would be a fee charged despite my complaints. I recommended not checking the room out to anyone else since there was mold in the room. I also requested a call from the manager. When I called back later that day to speak to a manager, I found out they had rented the room despite the mold. I called an additional 5 times over the next several days and was always told there was no manager on sight (I know there is always a MOD). I had to reach out to corporate who submitted a ticket. The did refund the room although I was never called by management. When I called corporate to request the point associated with the stay, they informed me that the manager should have called me as it is policy for her/him to do so. I am still waiting on a call regarding the points (no doubt I will never get one). Please do not stay here they do not care about the risks and health of their customers. Additionally, I do not usually throw out my status, but I am platinum and usually get better services because of my frequent travel. I do feel extremely sorry for folks who do not have status and hope that they are not treated worse than I was. I also found out that you cannot write reviews of the site on the Mariott site unless they send you a satisfaction survey. Surprisingly I did not get one. I would suggest not considering their review on the Marriot site since they probably do not send out surveys to folks who complain.

The unit was remodeled and clean.unfortunately the room has lingering food smell that won’t go away during our stay there. It makes our stay less pleasant.

Dirty rooms, busted tv, rooms smelled, building in need of maintenance, breakfast terrible

Great service from the front desk, excellent breakfast too. Our air conditioner kept the room extremely humid and smelled a bit like mildew. The quality of the front office, hallways, and breakfast room was all top notch makeover from the hotel it preciously was, it did feel like maybe the rooms weren’t completely finished in their transition to TownePlace suites. Unrelated to this rating, but the EV chargers outside [and not run by the hotel] were extremely problematic, I finally got one to work after about 30 minutes.

Having stayed at this hotel every year for many years we are finally done with it. The service has gone way downhill since covid! They won’t service your room every day and they don’t give you enough supplies to cover for lack of service! As a platinum member we are supposed to have priority and asked for an early check in. Made us wait until the full check in time. They have upped the laundry fees to double that of other Marriott hotels and then don’t carry quarters for you to be able to use the machines. Dryer didn’t even dry the clothes. On a service day we were out all day working and the. Come home at 4pm and room hadn’t been serviced then they turn up at 5pm and won’t clean unless we vacate. Don’t know if there was a change in management over the last few years but they have now lost a loyal frequent customer.