Verified traveler
12 Φεβρουάριος 2024
We went for an improptu family trip to the Fresno Zoo and Sequoia National Park. Overall, it was a a decent experience. Friendly staff, clean room, comfortable bed; however, I was surprised water bottles in our room were $2.50 per bottle instead of free. I think all hotels offer some free water. There seemed to be an event going on at the venue next door. When we got in around 7:30pm, the parking lot was full. After waiting for a while in the parking lot someone finally left and we were able to park. I don't think it was from all hotel guests since we overheard a group of people in another vehicle stating they could park there and had done it before. It didn't seem like anyone was checking and the hotel did not require some form of parking pass to be displayed on the dashboard. I asked after we checked in about a parking pass and was told there was none required. As a guest we should be prioriizeed for parking and would have definitely been upset had we found no parking, especially since we paid and the parking lot is big and should be prioritized for customers. We did get cookies, which were warm and delicious, but the breakfast in the morning was not great. Everything was bland and lukewarm and I wish we would have went somewhere else for breakfast. I've had breakfast at other Hiltons and it's been better. We paid a lot for our room and I just don't feel like the price reflected the overall quality of what was received in this case.
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