Hampton Inn & Suites Legacy Park-Frisco

While everything else about this hotel was excellent, our room shared a wall with the elevator shaft and we were kept up all night long with the noise from the motor. It was quieter inside the elevator.

Check in clerk was rude when asked the amount of incidental charge would be. Very snappy, maybe she didn't have the answer and felt pressured but no need to be rude.

They didn’t have milk available for breakfast. The faucet in my daughters room was not I sealed properly and it flew out when the water was turned on.

The Staff was great!!! We had such a nice, enjoyable experience staying at this facility. Very Clean!!!

The hotel was pretty nice and clean. The front desk service were courteous and nice. Breakfast was good! The ladies servicing the breakfast were so sweet. The only complaint I have is on my hotel reservation I requested extra towels. There were no extra towels in the room. Also called the front desk to request some. They said they would call us when laundry was done for extra towels. Not one call was made to let us know.

We couldn’t sleep on the 3 nights we stayed there at room 208. Loud and horrible noise (above 90 dB). Called to the lobby to report and change room. Attendant told us all rooms ending on 8 (108, 208, etc) that are next to the elevator will be the same and that they are sold out. Never ever we had experience a situation like this.

Hotel was near by my destination. Clean and easy access. My only complaint was the air conditioner in the room sounded like it would let off steam every so often and would wake me up.

The walls a paper thin. Kept hearing noise from the other room and hall ways. The rooms are decent but nothing special

This hotel definitely was not my cup of tea from checking in went really really fast actually too fast and I know most people love a quick check in, but I have scoliosis and I asked the check-in lady if they had a room closer to the elevator and before I can even ask anything else She was already done. I was already in pain and had a broken tooth, so I really didn’t feel like going back-and-forth with her. Even if my room was prepaid, I wouldn’t mind paying a fee or whatever I needed to do to be more accommodating to my need she seemed like she was sick so she should have went home until she felt better , once I got into my room, it wasn’t the best , but within five minutes I already was already tired and I had to go downstairs and get more covers because mines were dirty !!! Shower paint was falling apart. There was a dresser drawer that was broken and completely fell off during our stay. Luckily, we wasn’t charged because I did let them know… they say the hotel was newly renovated, I guess newly renovated to hotels just me slapping on some paint and calling it a day didn’t look too good to me. Bathroom stink was stopped up toilet it made a weird noise and it just overall wasn’t a good experience for my money .