Hotel New Century

This is by far the best hotel I've stayed in Japan. Hospitality, cleanliness and food were perfect. Best value for a all-inclusive onsen resort by the lake. Staff were friendly and attentive. From the time we arrived to the time we left, we felt welcomed and well taken care of during our stay. They received us from the carpark and got our baggage for us. When we left, they made sure to carry our luggage to the car. Rooms and the guest onsen were clean, big and spacious, with propery air-conditioning and heating. It also has a good view of mount Fuji from the room balcony (though unfortunately it was raining for the 2 days which I was there) The food was amazing as well, there were so many choices and we were left stuffed after both dinner and breakfast. Would highly recommend anyone this all inclusive hotel if you have the chance.

Nice room view and excellent service. Get a free shuttle service to and from Kawaguchiko station.

The hotel location is really good and which was the only one I can found around the area when I book my trip. The visitor could call hotel for shuttle bus service at the information center of train station (turn right after exiting); the luggage could be delivered to station if you keep it at front desk and book a delivery service when checkout. Breakfast set is good and not too much but fine Japanese food. And I have the lucky to see mountain Fuji in morning from my lake view room.

1. Stunning room view of Fuji mountain and Kawaguchi lake. 2. Excellent hotel shuttle and customer service - pick up and check in smoothly upon arrival at Kawaguchi Station, luggage storage at the hotel after check out and delivery back to the station. 3. Nice traditional Japanese set dinner and breakfast. 4. Large hot spring facilities with massage chairs available.

Nice place, nice location and nice service! But food is kinda disappointing.

I recently had the pleasure of staying at this hotel and I must say, it was an experience that exceeded all my expectations. From the moment I stepped into the hotel, I was greeted with warm smiles and a welcoming atmosphere that instantly made me feel at home. The service was impeccable. The staff was not only professional and efficient, but also genuinely friendly and helpful. They were always ready to assist, whether it was providing directions to local attractions, arranging transportation, or accommodating special requests. Their attention to detail and commitment to customer satisfaction was truly commendable. The rooms were spacious, clean, and well-equipped with all the necessary amenities. The bed was comfortable, the bathroom was spotless, and the Wi-Fi was fast and reliable. I was particularly impressed with the modern facilities, which included a well-maintained gym, a relaxing spa, and a delightful restaurant serving a variety of delicious cuisines. What sets this hotel apart, however, is its reasonable pricing. Despite the high-quality services and facilities, the rates were surprisingly affordable. It's rare to find such excellent value for money, and I was thoroughly pleased with the balance of luxury and affordability that this hotel offered. In conclusion, this hotel is a gem that offers a perfect blend of excellent services, top-notch facilities, and reasonable pricing. It provides a comfortable and enjoyable stay that leaves you feeling pampered without breaking the bank. I would highly recommend this hotel to anyone looking for a memorable stay

Excellent services provided by all polite and nice staff. This is a traditional style Japanese onsen hotel. The most competitive parts of this hotel are Mount Fuji’s view and onsen. Quite a number of attractions nearby.

Very nice hotel… Not for the hotel environment but the very out standing service performance for all hotel staff. Also very good food provided. And the room view can see Mt Fuji and the lake, super chill!

it's one of the best onsen hotel in the area