princess8220256
4 Μάιος 2024
Overall the Pestana Royal is a lovely hotel but not 5 star,more like a 3* The reception staff are lovely and very helpful. A glass of madeira wine is offered on arrival. They do their best to accommodate you . Everywhere is spotlessly clean. The buffet restaurant has a good choice of food. Most drinks are self service, with coffee machines and drink dispensers serving beer and soft drinks at the pool bar and lounge areas. The pool bar serves cocktails, spirits, wine and beer. The evening entertainment varies from very good to pretty average. There is a lack of dress code in the restaurants ,it is very casual. We felt over dressed most evenings. Shorts,vests and flip flops were acceptable. NOT what you expect for a five star hotel. The Pestana group need to invest some money in to this hotel. The carpets in the rooms are threadbare, the fixtures and fittings are very dated and the towels are not what you expect for a 5 star hotel, they are very thin and hard. Apart from the lounge bar and entertainment area all other public areas are more modern and better quality. The bus stop is right outside and is very frequent. It takes you in to the centre of Funchal. I would stay here again if the rooms were refurbished.
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