I reserved 2 rooms, each accessible with two queen beds and a roll-in shower. I received email confirmation indicating 2 rooms, accessible, had been reserved for my party, my husband and I, my adult son and nephew, a parapalegic. The room I got did not have a roll-in shower, but a tub/shower combination. Unfortunately, my condition prevents me getting in a tub. The second room was reserved for my adult son and adult nephew. It was NOT a handicapped accessible room,but a regular room. Upon learning of this situation, I immediately reported it to the staff at the front desk. They denied any responsibiity for the "mix-up", placing all responsibility on the third party through which I made the reservations. I then called the third party and their representative explained that all the information concerning rooms available and their descriptions is supplied by the hotels.
I then spoke again with front desk staff relating the information the third party had given me. I was told "sorry, we are completelt booked up for the weekend and nothing can be done." End of story: We reserved and paid for accommodations that did not get. Via this transaction, the third party got its money; the hotel got its money. And what did we git?
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