Επισκέπτης Χρήστης
16 Μάιος 2024
We enjoyed our stay despite the disappointing end to our trip. The food is excellent, views are stunning. Buildings are run down and need some maintenance. The Stable area is really run down and could do with some upgrading/ benches, walkway to the waiting area is muddy and past the back of hotel (could add some paving stones and plants to enhance the walkway) Gardens in some areas also need some attention and new potted flowers. Our room was lovely, the bathroom is mouldy though and needs a better clean / upgrade. The most disappointing part of our stay was that we were not notified that I had left my laptop bag in our room. Housekeeping and reception took no initiative to immediately contact us so we could turn back to fetch it. When we got home 6pm that evening we realised and then it was almost impossible to get hold of reception and the manager on duty was constantly unavailable. Nearly 1.5 hours later they confirmed the bag was found. The next morning we had the same problem reaching the manager on duty as we had to now drive back all the way from Johannesburg. I ended up asking to be transferred to the lady in the Hotel shop who assisted me promptly and with such care and efficiency. The reception and housekeeping team did nothing. We were not even offered a complimentary coffee or breakfast after being on the road for 5 hours, collecting the bag and having to drive straight back to JHB. It left us feeling disappointed with the hotel management and staff in housekeeping and reception.
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