Anyone care to define free breakfast? To me it would be a selection of cold cereal, maybe some instant oatmeal, fresh fruit and juice, possibly toast. And if you're super lucky, maybe a waffle station.
I received NONE of that. Upon check in, I inquired about the free breakfast. I was informed they didn't do that. I went to my room, checked the website (took a screenshot) and it said free breakfast. So I went back to the front desk, just to double check, and they said no. Ok.
So I log onto the Hotels app and converse with an agent. He calls the property and they said they'd take care of it. I took a screenshot of that as well. The next morning I was met with:
2 dispensers of stale cereal (I tasted both)
2 bananas and 1 apple
Milk and what looked like cranberry juice
This, in my opinion, is not breakfast. So, I to go elsewhere to eat. The next day, it was the same offering, exce no fruit, but now 2 slices of what looked like whole wheat bread.
I called the customer service number and explained my issue. They called the property. The properties response was:
The free breakfast wasn't listed when I made the booking.
The breakfast they agreed to provide was adequate.
If I didn't like what they offered for breakfast, I should have checked out that morning.
No refunds would be given.
Where's the logic here?
I have so much more to say but apparently I'm out of characters. If you're thinking about staying here, don't bank on the breakfast!
Μετάφραση