Courtyard Gatlinburg Downtown

這個萬怡酒店名不副實，設施比較簡陋。訂單是含早餐，用完餐後卻被酒店告知要收費。Ctrip收到反饋後及時解決，希望類似情況儘量不要再發生了！

Rented the room specifically because we were wanting a Romantic Getaway and relax in the hot tub. Get there and np hot tub. The construction people up and down the elevators was annoying. I realize this was "off season" but no excuse for Marriott. Would consider staying again if everything was back in working order. Otherwise, room was nice, clean and quiet.

The ladies working the front desk were Awesome. That being said...I reserved the King suite for my Fiance and I...a week and a half or better in advance, only to show up on check in date to find out that they didn't have my room available due to having the hallway carpet removed and replaced. Not once did I receive an email from the Hotel or ******* about any of this! So we were told that the only option was a double Full size bedroom. The beds were to small for us to really even sleep side by side! The room was not a Suite...and yet I was told the price of it was $40 more than what ******* had said I owed taxes and all for the King suite. I also called prior to showing up to make sure the Hot tub was open and running this time of year...was told YES...showed up...room not available...and the hot tub was broken as well. The King suite and hot tub were the only 2 reasons we chose the Marriott. Big thumbs down on the behalf of both Of your companies for lack of Communication...as well as putting a damper on our very rare kid-free "Vacation".

Hidden fee's. Lots of hidden fee's. 116 dollars a night for two nights and our ending total was 409.00. Breakfast for two was 60 dollars and we watched them heat it in the microwave. The room was ok...... and clean....that's a positive.

Check in - the staff was super friendly. I just can’t say enough kind things about them. The hotel was very clean and well maintained.

The internet wasn't working! It is hard to live without wifi in the world today and in the mountain area. I have no idea how the hotel managed to not have internet for the entire day. The bathroom's exhaust wasn't working. The staff at the desk didn't care to even talk properly. There are better hotels in the area at the same rate/better! Pick those.

Seems Marriott bought into the touristy - must pay for everything part of Gatlinburg. No Wi-Fi. Must pay for breakfast - even as simple as a banana or orange juice. Refused to serve a 61 yo a drink at bar without ID. (After a day of snow sports - just too tired to go back to room). A 61 yo - really? Just didn’t seem like the customer was a focus. have been disappointed a few times lately with Marriott which, historically, was reputable.

Everything was great. Looking forward to comeback and stay in this hotel. The staff was super friendly and very professional.

Broken shower, dirty, stayed at places that were much cleaner for $120.00....$300 some a room is way overpriced