Batzenhäusl

Positives: great location, stunning views, right next to the olympiabad (great waterslides). 5 minute walk to the slopes, Clean rooms, cheese soup and groestler amazing. Negatives: Seefeld in general as a British holiday destination I attempted to speak schoolboy German, and even used Google translate in attempt to show a want to communicate, but this was generally met with resistance across the resort. The staff in the hotel only spoke german (they are Austrian, why wouldnt they??) So communicating was difficult when needs arose. This was made moreover when we dined in the restaurant at the hotel one evening. My daughter became quite ill after eating there and I tried to explain to a member of staff (via Google translate) that she had been very ill, and that we needed the room cleaned and fresh bed linen which im sure wasnt understood in its urgency. Thankfully I found someone who spoke a little English and we communicated in gestures amd they then kindly asked the chambermaids to clean the room immediately. They were lovely by the way Some might say english arrogance assumes eveyone should speak english, and no one should be expected to speak anything other than their native tongue, but communication between guests and hotel staff is important and in this case was impossible as no English was spoken. This not a slight on the hotel but rather the hotel operators who neglect to divulge the information and could actually make the experience nicer for both guest and service workers alike. So as a suggestion, maybe reserve rooms for only those who are german speakers. Other guests across the resort have commented people to be quite rude and avoided any contact. I've always enjoyed the interaction of a little german on my side, and a little English on the other so as to muddle through which doesn't appear to be found here. Having been to central austria many times and loved it, my advice is pay a bit more and go somewhere else in Austria if you cannot speak at least a little converstional German.

Overall good stay in Gasthof Batzenhausl. Room was good with nice balcony. Breakfast was also good. Restaurant atmosphere and terrace area was nice.Information for my half pension between staff was not best. When check-in the receptionist said half pension wasn´t included eventhough I had paid for it which made me feel little bad. In a moment he corrected that it is included. Staff didn´t inform me properly what was included in my dinner. At first day dinner waitress told me dinner is not included which had to be checked from reception. Lack of information between staff and customer was only thing that made me feel little bit bad.

Great location. The parking is not close to the hotel- we had to drive to the parking and it was full, so they directed us to another parking area- an open area, a 5 minutes walking distance from the hotel. There was no body wash/ shampoo in the shower. The shower was claustrophobic. The elevator took us to the 2nd floor, but then we realized we have another 5-6 stairs to clime with all the luggage. No A/C so we needed to open the window for air, but it was noisy outside. They scanned my passport which is something that no other hotel did and I really didn't like it.

The room was big and clean. The area is beautiful and convenient to shopping and dining. Just wish there was a microwave and a small fridge in the room.

Great hotel, great food, friendly staff. But lacked basic things eg tea/coffee making facilities in room, no information pack re wifi, emergency numbers, no complementary shower gels, shampoo etc Room was comfortable but not as advertised, looked a little tired.

Wonderful nature, unique attitude to clients, wishes of personal to solve the problems. It would be better to organize normal connection with clients and *******.

This hotel is located at a quiet town surrounded by the Alps. The view from balcony was awesome.

Warm welcome on arrival Very attentive to our needs Courteous staff at reception and in restaurant

Very good experience well worth the price