Four Seasons Hotel des Bergues Geneva

坐落在日內瓦湖畔、三晚房價不菲的四季酒店，除了房間面積不大以外，裝修還沒能跟得上去。可是服務一如其它四季酒店般出眾，由門僮、保安到禮賓服務、前台接待…無一不殷勤謙卑待客。這個錢給的是服務、給的是地理位置、給的是品牌信心。如果這都不是關心的問題…那麼可以説這個酒店的客房就太不值得住了。普通客房、高級客房、豪華客房都真的是太小了，要不就是裝修太陳舊不堪了。

位置好，服務好

完美！什麼都能服務到位

I had the most romantic and unforgettable stay of my life at the Four Seasons Hotel des Bergues Geneva. The hotel is a historic landmark on the shores of Lake Geneva, with stunning views of the city and the mountains. The location is perfect, close to the main attractions and shopping areas. I stayed in a suite, which was very spacious, elegant, and comfortable, with a separate living room and a luxurious bathroom with bathtub, the view is overlooking the lake. The room also had a lot of amenities Nespresso machine. The service was impeccable, from the check-in to the check-out. The staff was friendly, helpful, and attentive to my every need. They made me feel welcome and pampered. I especially want to thank the concierge team and the guest relations team for helping me plan and execute the perfect surprise proposal for my girlfriend. Lorena, Jochem, Giulia, Justine, thank you all for your assistance and discretion. You helped me decorate the room with candles, roses, and champagne. It was a dream come true. A special mention goes to Audrey, who saved the day when the flower shop declined my order for a bouquet of roses at the last minute. He managed to find a solution with florist and delivered the flowers, just in time for my arrival. I almost had a heart attack when I heard the news, but he handled everything with professionalism and grace. Audrey, you are a star. The Four Seasons Hotel des Bergues Geneva is more than a hotel, it is a fairy tale. I can’t thank them enough for making my stay and my proposal so special. It was an experience that I will cherish forever. I highly recommend this hotel to anyone looking for a romantic and memorable stay in Geneva. 我在貝爾格日內瓦四季酒店度過了我一生中最浪漫和難忘的住宿。 這家旅館是日內瓦湖畔的歷史地標，擁有城市和山脈的壯麗景色。 飯店的位置非常完美，靠近主要的景點和購物區。 我入住套房，非常寬敞，優雅，舒適，有一個獨立的客廳和一個帶浴缸的豪華浴室，可以俯瞰湖泊。 飯店的服務無可挑剔，從入住到退房。 工作人員都很友好，樂於助人，並關注我的每一個需求。 他們讓我感到受歡迎和寵愛。 我特別要感謝禮賓團隊和客戶關係團隊，他們幫助我為我的女友策劃和執行了一個完美的驚喜求婚。 Lorena，Jochem，Giulia，Justine，Audrey，謝謝你們的幫助和謹慎。 你們幫我用蠟燭，玫瑰和香檳裝飾了房間。

My husband and I stayed in Hotel des Bergues for a little holiday in Geneva and I couldn’t thank everybody enough for their friendliness and for the amazing services and treatment we received.

Stayed for a few nights in March and generally had a good experience. The service was overall superb and I had a nice time at the hotel, the building is beautiful. Upon closer inspection I found that there is a lot of tweaks to implement such as the spa pool being rusty in areas, my bathroom had paint and silicon defects and mould on the bath handles, the bed side tables had a lot of wear and tear marks. Considering I paid over £900 per night, you would think the cost covers the repairs needed. Bit disappointing really, I tend to notice the finer details. Credit to the staff, a lot of the team are good at remembering names and put in a good effort to make your stay enjoyable and have a nice smile. Particularly the blonde female spa assistant as she gave me a helpful tour and explanation of the spa - please send my thanks, it is the English boy!

I travel on business often to many destination to visit clients (London, New York, Copenhagen, Athens, Milan…) and the Hotel des Bergues by far exceeds any other 5* hotels I have been staying at, whether it be by the service, the friendliness of staff, the quality of bedrooms… sometimes I manage to use the Spa there and again, one of a kind vs other 5* hotels…my happy place!

Four Seasons Hotel Quai des Bergues is a legendary hotel and the best to stay in Geneva. All aspects of the hotel are superb, the staff most professional and welcoming. Rooms are spacious and comfortable, the hotel is beautiful in all areas whether for business or holiday. Service is superb and food/drink is excellent all round. The beds are extremely comfortable for restful nights.

The team is not well organized or cooperative, we deal with one we pay to one team member, the other member insist on charging us again, and the never listen to our complaints or try even to open their email to check the guest's request. The front office team are not responsible.