G Hotel Kelawai

Very clean room and bathroom with beautiful shower stall and free (non-alcoholic) minibar. Drawbacks ate that the hotel facilities are not available or maintained - The swimming pool is under renovation and the gym toilet (female) cubicle cannot be locked...the entire lock set has fallen off from the door. The hotel is unbeatable for location and the staff very helpful. Breakfast buffet though wide in variety is not of high standard except for freshly cooked food like the egg & noodle station. The coffee is almost undrinkable. Spend RM5 at McDonald's for better coffee.

We stay in big executive' room with a huge bath tub with great view. Location is next to Gurney Plaza. It is our must stay hotel when we visit Penang

Frankly not impressed by this hotel. The only good thing is the location. There was no housekeeping at all during my two nights’ stay. Left hotel early in the morning on day 2 and when I came back at 5pm, the room wasn’t cleaned at all and towels were not changed. Rubbish wasn’t cleared. Had to call the front desk a few times to ask for fresh towels before it came. Towels looked old and not white. And the front desk even tried to ask me if I turned on the “do not disturb” sign (basically trying to give excuse) but I told them I turned on the housekeeping sign so clearly they didn’t do their job at all. Even the food tray (from room service) outside my room wasn’t cleared. Things seem to be breaking down too eg. kettle didn’t work, lifts not working. Bottom line - won’t consider staying here again.