Επισκέπτης Χρήστης
10 Σεπτέμβριος 2021
To be as objective as possible, let's start from the few pros. The beach is quite nice and most of the staff are extremely kind and do their best to ensure a good stay. Special thanks to Ornella from the restaurant patio (we really miss you), Morgan and Toni (Maitre and Deputy Maitre), Margherita, Alessandra and all the bar staff. The entertainment team is headed by the great Fabio who works round the clock to make guests happy. But...we paid approximately Euro 500 per day (approximately 3000 per week) to get: - a cramped room in desperate need of renovation, very claustrophobic with no window and light only coming from the front door (the "quadruple" "garden" room - where the space if for maximum 2 people and the "garden" are a few blades of grass at the entrance door). Many 2 star hotels have far better rooms; - the WORST POSSIBLE FOOD EVER. You eat far better in many canteens and we still wonder how they managed to find vegetables and fruit tasting like platic in full summer in Sardinia. Many guests complained about the quality of food and allegedly this is due to a change in the kitchen staff. However, it was totally unacceptable and it was pretty clear that they were buying the cheapest possible raw material (Emmenthal cheese in Sardinia! Frozen burgers, tasteless ricotta...); - the "thematic restaurants" are in reality inexistent. "Gusto" (supposedly their "gourmet" restaurant) is a bunch of chair next to the reception desk, with pre-heated horrible food wich is clearly made of the left-overs of the main canteen restaurant. The beach restaurant is a joke: a small barbecue with a few pieces of sausage and reallty little more on offer, a tiny salad bar and some sliced fruit. - endless queues everywhere. We had to stay in line for anything: food, drinks, beach towels, trips. The management tries to justify it with Covid-related measures. In reality, this is just due to an evident understaffing. Covid measures are a joke: sunbeds on the beach are very little distanced, there are crowdings and queues everywhere and they take your temperature only when you go to the restaurant for breakfast (apparently the virus doesn't like lunch and dinner times). Very stressful and absolutely unacceptable for this price tag, even during peak season in August; - totally inadequate reception staff. Most of them are very junior trainees who dont' have a clue about pretty much anything (and many of them are not locals, hence unfamiliar with the area); - absence of a facility manager/resort director. Many guests wanted to complain about many aspects but were redirected to junior trainees; - ridiculous organization for payments: you can only pay for drinks with the top up card you get at reception (and any included drinks are only visible on 1 card). All the rest is to be paid CASH!!! We were asked to pay CASH for car rentals (130 a day for a Opel Corsa, super overpriced), trips, horse riding, towel deposit, etc...); - the swimming pools and most of the resort faci
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