Ξενοδοχεία με Gravensteen, Ghent

The location is fantastic, right on the water and you can walk out the door to explore Ghent. The hotel itself is fine, not the most modern/ nicest Marriott I have ever stayed at and certainly not the worst. Parts definitely seem dated. There is a parking garage under the hotel- and you can park there for a nightly fee. The service was not good. When I checked in there was absolutely no recognition of my Ambassador Elite status and no benefits of that status were explained to me. I asked about a suite upgrade, and the girl that was checking me in was fine but another girl (long straight dark brown hair) yelled over from the other side of the counter in a very rude way saying she took care of it already (cutting off the other associate). Our room was not a suite- so she didn't take care of it. Then I asked about a late check out and she yelled over again saying she put it in the system. When I asked if our keys would continue to work she looked at me like I was an ***** and said she took care of it. Which she didn't- we had to get our cards re-keyed the next morning, and they had no note in the system that we previously asked for a late checkout. It felt completely unprofessional- if the other associate wanted to answer my questions or manage my check in process, she could have easily done it by walking over and having a professional and pleasant conversation with me not by yelling over and cutting off the person who was helping me. It felt like she was annoyed that I was asking about the perks that come with the my Marriott status, not welcoming of a new guest to the hotel. Neither the girl who claimed to have taken care of everything, or the girl checking us in explained anything about perks, and I felt so frustrated (about the rude interaction) when they handed me my keys that I didn't even ask. I walked up to the desk after and explained the situation to a male associate standing there who could not have been more kind, apologetic and welcoming. There is no lounge, so he gave us two drink coupons, and said a buffet breakfast at the restaurant was included instead. They also mentioned that the mini fridge was included, but it only had like 3 small bottles total in it (one water, one soda and one beer) so it was not a very big perk. Overall, Ghent was beautiful and the hotel is in a great location. I would stay here again with a very low bar set for service from the front desk.

Excellent hotel in a central location within Gent. Very friendly, helpful staff and good amenities including an outdoor pool, small indoor gym and sauna room which needs to be pre-booked. I felt breakfast was overpriced for what it was, I’d skip and eat out.

Absolutely Incredible I just can't deny I suppose to stay just 1 day, but the receptionist from Tunisia is SO KIND , INCREDIBLE HUMAN, she talk to me saying MY NAME I have been in MORE THAN 28 countries a lot of 5 stars hotels , NEVER EVER anyone calling MY NAME !!! She make me feel so important for that reason I paid 3 more days ! by the way LOCATION IS Amazing police station next door so VERY SAFETY hotel , very clean, BIG ROOMS much better than expected!!!

Location quite far from the center , it’s about 25 mins to center by walk , it’s quiet area and no much restaurant or shops near by , we need to walk to center for some meals, room is clean and all staff are nice.

The hotel as a whole is pretty good. It is far from the city center, and there is nothing to go shopping around. In front of the city is IKEA, on the left is a light rail station, and there are bus stops nearby. You can buy a card at the front desk of the hotel, and sell it at the same price as outside. travel is also more convenient.

The positives to start with: modern and new hotel. Rooms are large and include a kitchen with oven and everything needed to eat. Now the negatives: as pointed out in many other reviews, the managers in duty turn out to be quite rude in the way they are addressing customers feedback and requests. I had an example of that tonight when I learned that the housekeeping in the room is not done on a daily basis unless you are asking for it. She argued with me that everyone knows that Marriott practice and knows that, as a client, you have to ask for it. How would you know as this is not written anywhere and not communicated when you check in ?... So be aware of that if you intend to stay at this hotel.You would expect that a chain like Marriott would treat their clients with professionalism and with transparency with regards to the description of the services included in the price. This is not the case visibly. Also, as mentioned often by other clients, the hotel is charging 19€ daily for the outdoor parking while the hotel is situated in an industrial zone far from downtown…first time I see that for a mid-range hotel located outside the city center. All in all, when you add up all of this, there is much better value elsewhere. I had nice experience at the Van der Valk hotels in Germany, I would recommend you pick up the one in this area and stay away from the Residence Inn.

Annex room well appointed, but a couple of tiny issues. Great shower, but nowhere to ,place toiletries. Those supplied were probably good quality, but we prefer to use our own, and nowhere to put them but on the floor. Lots of lighting points, but still areas which remained somewhat dark. A great ” desk ” area, but no lighting at all there, and no power point - difficult for those who need to work. Otherwise good. Very quiet, comfortable beds and bedding. Liked the fact there was an opening window to the outside, useful to cool the room down. Very good breakfast, and excellent personnel throughout. All in all, good stay.

A fantastic experience. Beautiful, trendy, warm interior. Everyone spontaneously and friendly. I even got help to lift my bag in the car. The *****ni 😋😋. Breakfast was careful and delicious! Rooms with a good and large bed! I'd like to come back here !!!

Lovely hotel really central , stayed on a coach trip with friends , staff were lovely and the beds comfy , no kettle in room so bring a travel kettle ! Breakfast is very nice , would recommend this hotel , it suited 3 ladies very well

Unfortunately, this is the worst hotel for service and value we have ever stayed in and we travel a lot for business and pleasure. We booked a luxury double room with sea view and balcony. It was not cheap. My husband had stayed at this hotel before, under the previous owners, but only had a double rear facing room. He said his room was better than our luxury double. It looked nothing like the photo on the website. We queried this and were then offered another room. However, the air conditioning was shocking. The Manager tried to clean the filter in our sink when he realised there was an issue with it. No offer to change room though. You are given 1 medium towel each and a flannel. We asked for more towels and we were given 2 but they were removed the next day by the housekeepers and not returned. You are given 1 shower gel in the shower and at the sink. No shampoo, conditioner etc is provided. The room was not luxurious and it was not a cheap room - very overpriced. The breakfast is fine if you like bread and pastries but the offer of a cooked breakfast was very poor - overcooked and dry. We hired bikes which only worked intermittently until we realised they had not connected the battery correctly. We had to pay an extra 50 euros to check out at 1pm and then were locked out of our room at 12pm so had to go down and get the key reinstated. The girls on the front desk were not helpful or good at customer service bar the girl studying for her business degree. She will go far. We broke a glass and told reception first thing in the morning to tell the housekeeper. When re returned the bedroom had been cleaned but the glass left all over the floor. It was this girl that took the time and effort to bring a vacuum up and clean it as the housekeepers had already left for the day. Our last night in Vlissingen we stayed at De Gevangentoren Suite for a very similar price but the luxury of that place is amazing. The difference between the 2 was astonishing We could not fault it. If you want to stay in Vlissingen then choose to stay there and not the Fletcher Hotel which is overpriced and very disappointing.