Επισκέπτης Χρήστης
13 Ιούλιος 2024
The hotel is not clean at all. I am a regular customer yet the service detroited day by day. One-day there was a horrible smell like the rat died in the washroom. One-day the hand was not working and even after complaining multiple times no resolution given. Most of the times rooms are not clean. We have to call hks for cleaning the room. Sometimes i will call for housekeeping staffs to come to the room and for hours no one will arrive. I have to call again and again. Last time i visited even the phone was not working and i had asked them to fix that was also not done. Also, the wifi in the 4th floor doesn't work. I have complained about this and they say server error everytime. No resolution given anytime. Hence, i always prefer 3rd floor rooms. In gopalganj, business persons prefer this hotel because of location and amenities. However, the way their service is detrimental and mismanagement of staffs, i think i will have to look for other options.
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