Ξενοδοχεία με Château Diter, Grasse

My partner and I stayed here for a couple nights during my interrailing trip. The location of this hotel is perfect. It is a 2 min walk to the train station and about a 5 min walk to the beach. There are also lots of cafes and restaurants nearby. The gentleman who checked us in was very friendly and had great customer service! We arrived early but was able to check our bags in and headed out. Again, when we arrived back to the hotel late at night the male night reception was super friendly! Great customer service! However, on checkout the lady at reception was very rude. We overheard her ask for 40 cent more from the couple in front of us as the hotel had charged them wrong. And then without even saying hello she stated that we owe money. We had paid in full on arrival so was confused and asked why. She stated that the gentleman who checked us in had not calculated it right and that we owed €2. As this had happened to the people in front of us as well we felt it was wrong of them to be asking every customer for the extra money if it was the hotel at fault. She became very abrupt and said “will you not pay it then”. Obviously we weren’t bothered about the €2 but it was the way we were being spoken to considering it was the hotel at fault. Perhaps staff training in customer service is needed for this individual as well as training in basic numerical skills. Overall, I don’t want to leave a terrible review as it was only that one lady who treated us very badly and was very rude. All the other staff were amazing and went above and beyond! So yes I would recommend this hotel to those who are looking for a cheap stay in Cannes with the perfect location! Just disappointed in the bad ending!

It looked so pretty as we arrived with pretty plants and beautiful scenery. We arrived at our 2 bed little house to be greeted by very strong tobacco smoke smell in the whole place. It had a dirty feel instantly because of this, but also because the walls were all badly marked and it needed complete redecoration. There was no dishwasher tablet not even 1, no washing up liquid and no dish cloth or tea towel. There are a lot of rules. We made our beds over the horrible mattress covers which looked grubby and were black. The whole place smelt horrible. We went to the pool which was lovely but freezing. We did not sleep as the pillows were like rocks. Would not recommend we are exhausted. Just passing through for 1 night.

All you can expect from a F1 hotel, with a dynamic and serviceable economic, clean rooms and a buffet for the breakfast enough complete. This hotel cannot complain, the price is very competitive and the services are there.

The value of sustainability is exactly right there. There is everything you need but not too much of it.  Except from the promising perspective, there is enough of it. The view from the roof terrace is amazingly beautiful I saw the sunrise there. The free parking were our rescue for our broken car that needed a new battery. After a very good breakfast for nine euros we then collected new power and repaired the car. I would like to go back there at any time. Specially recommending is the first floor that is free of barrier. The hotel operators are very friendly and professional. Cleanliness, carefulness, sustainability and professionalism: These are the four stars I would give to this hotel. 

Clean, but basic. Reception closes at 11pm, if you need assistance, hard luck. Parking is not at the hotel, but a general car park for all, charges €11 per night. There is a small parking area outside the hotel, but it is pure luck if you can get in it, only space for 5/6 cars. Staff are polite, but communication could be better for clients and each other.

Wonderful hotel and I will return without question and intend to book for next year. Thank you so much to everyone at the hotel for your wonderful hospitality, the staff were all so helpful. Location is excellent, 620 bus to Nice around the corner and main train station 10-15 minute walk away, easy trains to Cannes/Antibes/Nice/Monaco/Ventimiglia. Our room was enormous for 3 of us and spotlessly clean. Large balcony and side view of the sea was an added bonus that I did not expect when I booked. I highly recommend purchasing the Sud Azur travel pass, 35 euros for 3 days covering all trains, trams and buses right from Cannes to Ventimiglia. We were able to explore further as we could just hop on and off. Make sure you validate your card every time you board.

On the first day, I found someone's toenails and asked them to clean them. They didn't clean. I asked for cleaning 5 times in 3 nights, but they I just wrote down the room number and didn't do it. And most of the female staff are not willing to help. I didn't even smile and didn't say hello when I left. And they say, because it's a ”service apar**ent” There is no cleaning service per day unless you are staying for a long period of time, and towels are only provided on the first day, and you have to pay 5 euros if you want. However, washing machine is not included in the room. But the location and facilities are good.