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I was thrilled to experience Jamaica for the first time, and as it happens we were extremely fortunate to have our stay at Sunset at the Palms in Negril. From our initial welcome by Tobian on the concierge team, to our last day exit the experience was top-notch. I highly recommend the resort. Everyone contributed to our enjoyment and appreciation for the beautiful country of Jamaica and our lovely resort, but to add some specific names, we thank Tobian, who gave us our first impression of the resort's quality, Cleon, who was heading the concierge team for our stay, and Andre, Aldain, Sashana, and Tafari who were also a part of the concierge team and were always there to lend a helping hand; Kadian McPherson front desk manager, the sous chef Chef Myrie, also Chef Kenroy, Chef Fitzroy, Chef Sheldon, Mrs. Barrett, and the entire restaurant staff who made all of our dining experiences memorable and delectable. We appreciate Mr. MacFarlane and the security team for keeping us safe during our stay. Our thanks also to Ms. Allen, Mr. Jackson, and the housekeeping team for keeping up our accommodations during our visit. We learned so much during our on-site botanical gardens tour from head gardener Lynford, his expertise aided our enthusiasm for the lovely plants, flowers, and birds we observed. I was able to receive an impromptu swimming lesson gratis from Clavon at the pool, and my thanks to him for his suggestions to improve my fitness. I do not have names,but thank you to the gentlemen and ladies who staffed poolside bar, especially the gentleman working the day of 7 August 2022. Also thank you to the other bartenders who also provided us with lovely beverage concoctions. On our excursions to YS Falls and Black River (highly recommended) our driver Mr. Sinclair was a literal fount of knowledge, not only providing a singularly smooth ride, but also giving us detailed information about the parishes and towns we passed through, and making our day trip the most memorable and delightful. Thanks also to Lacia at the gift shop, we purchased some needed items there, and quality was high. We enjoyed some entertaining nights on site as well, with the inimitable piano playing skills of Paul, who has a vast and varied repertoire that we were able to enjoy. I could go on and on! We definitely would love to return in the future! Thank you so much Sunset at the Palms for such a fabulous first stay in Negril, Jamaica!

Check in went bizarrely unhinged and mismanaged. The next day management visited to rectify the horror. Overall service was above average in most departments. I rebooked because nothing is perfect and amendments were offered.