South America Grand Hotel

We booked a river view suite. Though the room was a bit dated but its size and floorplan was more like a presidential suite especially overlooking the pearl River. The river view was very grand and unblocking.. We really enjoyed the night view with multiple nightly cruises passed by every evening. The 5 star White swan hotel, people s bridge and "sand face Island" were all within our view. As we are more like vegetarian, the Asian breakfast buffet have enough dishes for our taste. In fact, I can accept eating that type of breakfast everyday. To enhance your experience, you can walk across the people's bridge to "sand face Island" through the old French style buildings and finally lead to the white swan hotel (if your budget allow, have a meal there). Of course, we did all those and more. What I didn't like and what the hotel needs to improve, please give hotel guests free access to the spa within the same building.

bath not clean almost 7 days

The hotel has all very good services. Previously they had very good food and now they just have a lot of foreigners customers so buffet is not that good. And the hotel also needs a renovation now.

Hotel is must of cheater i saw.i have been many years in china ,but never saw like that,service is very bad,room is so dirty,bad smell,please attention switching pool is not including your cost,they charge you 329¥ if you use it.

I used to be a regular customer here prior to the pandemic and it was always great, especially the spa. However, the hotel services went from excellent to just average. The place does not feel the same, they even did renovation in the rooms next to mine while I was staying there and I couldn’t sleep until 2 am.! The steam room at the spa has been permanently closed, some of the water jets from the pools have been removed, the entertainment system in the relaxation lobbies do not offer movies in English anymore, and one day they deactivated my room card claiming I had not paid my bills which was untrue. Overall, I got quite bored.

Amazing location Value for the price for the size of the rooms Very nice bathroom in the room! I highly recommend it

I book this hotel due to the spa facilities. i booked the room for putting our luggage and rest. the room is clean, the toliet is big, with separated toliet and shower room and a big bath tub. the room look renovated compare with 10 years ago when i stay before. the hotel can smoke in the room, even thou, the corrider do not smell of the cigarette smell, compare with last time, it had improved.

Nice hotel clean and front desk stuff are very friendly kind people Very good location

Amazing hotel with best service i ever had.. ill recommend my freinds and families to stay in this hotel..