Regal Palace Resort & Spa

Nice Hotel , Good service, enjoyable Spa , Special thanks for check in desk name : 小关 she knows customers what they need ,what they like , make us just feeling like back home !

My son loved it, I loved it. The fish therapy pool is mind blowing, the wife selection of hot springs is crazy!!! There are so many hot springs that you can easily have your own, even during high season. I had a really good time there. I'll be back for sure during winter.

It’s a beautiful resort , very cooperative staff , I would like to come again , just please add more western food , we love the room , facilities but for big kids there are less activities , include some amusement park or theatre , but it’s a relaxing and great place to visit , would love to recommend others too my friends to come .

We booked a villa with 8 bedrooms for 15 of us. It is posh and very well maintained. Hot springs is good. Only issues we have are the restaurant staff. They are rude and not helpful.

It was the perfect choice for a relaxing staycation. The room exceeded our expectations, being larger than usual, beautifully but simply decorated and very clean. The toiletries provided were excellent in terms of quality, variety and quantity. The service was exceptional, even with the hotel being quite full on the Saturday of the long weekend. A huge shout out to Ian, who went out of his way to help, provided service in fluent English, and even added our WeChat to make our stay more convenient. The hot springs themselves were well maintained, conveniently located and offered a good variety of experiences. No hotel is complete without offering up good food - and Regal resort didn't disappoint here either. The hotel has a western and Chinese restaurant. We enjoyed both the breakfast and dinner buffets very much, and even gobbled up a delicious pizza at the lobby bar. The lobby also has great live music performed by a team of Phillipino singers - we just wish it lasted longer, as 20:45 seems a bit early to stop the entertainment. The only snag during our stay - we were refused entry by staff to the hot spring caves the night we arrived because we were dressed in non-swimwear, despite us clearly stating that we just wanted to view the facilities, not actually get into the pools. Apparently the policy states we must wear swimsuits to enter. I saw another guest experience this too, and thought surely common sense should prevail. Other than that, it was a perfect experience. One of those rare occasions where 5* actually means 5*.

Our stay was perfect as it was expected. Many thanks to Mandy for supporting us during our stay. The weather was not good but in hot springs you feel well. Breakfast in this hotel is good both for Chinese and foreigners. Family suite is perfect!

Great experience on thw lagoon and the various types of spa. We will definitely come back.

The hotel is well located overlooking the valley. The check-in was quick and smooth. The room is very spacious and in great condition. The hot springs garden is well designed and taken care of. The cave hot spring area is too colorful and appears not as relaxing and welcoming for a typical 5 star hotel.

Our stay was VERY enjoyable. Great views. Elaborate pools and hot springs. And the service was excellent. Ian, the hotel manager, made sure that our every need was taken care of, no matter what or when it was. I have no complaints, and will surely come again.