Gran Melia Palacio de Isora

Para ser un hotel de 5 estrellas el servicio en general no es acorde con esta categoría. Aseguraban qué había jacuzzi en sus habitaciones y nos vimos con una simple bañera sin nisiquiera hidromasaje. Y la habitación llamada Deluxe...sin ningún tipo de lujo... Piscina infinito con servicios inactivos. De resto pasable. El personal muy atento.

The hotel is very nice, the staff are very friendly and kind. Especially the waiter Carlos from the Plaza Atlantica. We spend a few nice evenings right there and had a wonderful chat with him, as well as his service. The entertainment also was lovely.

Amazing . Me and my family loved it. We will definitely be coming back. Stunning infinity pool. Lovely views and beaches across the hotel. Would recommend. Extremely delicious food. Beautiful room. Charming staff.

What a beautiful hotel, something for everyone. Peace and tranquility for adults, very child friendly if you have kids. Pools galore! Quiet resort with nice walks. To upgrade to half board was pricey so we ate in local restaurants. The only stress was the 2 women allocating tables in the morning for breakfast. Seemed unnecessary and long queues built up. They just didn’t seem to have it under control. The rooms are beautiful. Would definitely love to return as an ideal location for some winter sun and relaxation!

We booked a 2 bedroom sea view room for our family going by the photos online. When we checked in our view was overlooking a car park with the sea on the horizon! After lengthy arguments with managers we moved room the following day. I would advise anyone looking to book here to forget about booking any meal plan. We had the all inclusive package and struggled to book a table at a restaurant at a decent time, we could only get 8.30pm every night despite booking for our whole weeks stay upon arriving! Last night we had the Japanese’s restaurant booked, we sat down at the show grill table to discover that the show cooking wasn’t part of the all include package and would be chargeable (55 euros each for a cup of fried rice with a handful of prawns and a bit of veg) We did ask to be moved to the non show cooking area which was included in our meal plan but told it was fully booked although we noticed that that area was over half empty the whole time we were there! We have also noticed at the other restaurants when arriving for our 8.30pm table that the restaurants were half empty so left wondering why we couldn’t have had an earlier seating. The food at all the restaurants we did eat in were of poor quality and the drinks included were limited. My 9 year old was left complaining of being hungry around 5.30 when restaurants had no service and there was nowhere to get a snack from. The positives from our stay were that the pool area’s are huge so never struggled to get a bed and the views from the larger pool overlooking the sea are amazing. The grounds are well kept, all in all a beautiful setting hence my 3 out of 5 rating otherwise would have been a 1 out of 5. If you could use the hotel as a base and forget about needing 5 star service, hire a car or factor in taxi rides to explore other restaurants then you’ll have a good time. We took a taxi to Fañabe beach and spent the day at a beach club for one of our days. We paid 80 euros for the use of a Bali bed while there which included 60 euros food/drink spend on anything we liked. This was by far the best service we experienced throughout our holiday! It’s our last night tonight and we will be heading out to eat outside the hotel as we are all bored and fed up with the hotels limited food and drink service! We’re disappointed we paid for the all inclusive package here.

Absolutely perfect from the moment we arrived we were given drinks on arrival boris who checked us in was brilliant a bit worried about some previous reviews but I always see for myself and it is a five star place room was perfect the staff are amazing Francesco and Carlos run around for us the whole time with 2 girls forgot names unbelievable at the job and the shows and singers were amazing so was food and drinks will return again in the future very nice place looked after 5 star cheers

This hotel itself is just an oasis 🫶 We were very surprised by the service level, stuff is suoer frendly and so much supportive. Lots of activities on the area and crazy choice of food. Love it and deff will come back soon ☀️ Special recommendation for families 👌

Event was well organised, good meeting rooms and facilities. Helpful and friendly staff. Good food, excellent breakfast. Bedrooms are beautiful, the cleaning staff are friendly and efficient. Huge hotel but somehow feels personal as well.

OH MY GOD the kids are absolutely feral here. Nobody does anything and they run riot all over the terrace l, climbing the lights and tonite I watched them whacking a gong, smashing the gong hammer onto the lights - no staff intervention. I have photographs but as they are children I don’t want to display them. But I cannot believe they weren’t stopped. Honestly give them a playground not a 5 star sunset terrace. Absolutely disgusted and will NOT come back.