Welcomhotel by ITC Hotels, Guntur

Mind blowing

I was here on last week with my family. Hotel looked nice. Food was good. But we felt some kind of very bad smell at the reception lobby. My mother-in-law is a asthma patient and she suddenly started sneezing while we entered the hotel lobby. We booked this hotel because we wanted to attend some family function nearby. But next morning, we have to go to the doctor instead of attending a function.. 2 days my mother-in-law was not able to go with us, she was in her room only. This is all because of that bad smell here. Our full trip is ruined.

I am came to guntur for vaccination and staying for 2 nights in welcome hotel guntur itc ,and this hotel service and food is to good ,and room also very nice and cleaned.also hk person BISHAL service is very good.and we are so happy for service. Thanku for good experience.

The food and ambiance especially the staff awesome we came for breakfast in welcomcafe and ms Haritha she's very good at taking care of guests and she's very friendly with my kids and she suggested me pancakes with sugar powder and my kid like that very much overall nice need to improve the food quality

While on our road trip, we initially aimed to find accommodation in Vijayawada. However, faced with unavailability, we pivoted to Guntur and stumbled upon Welcomehotel Guntur. Booking our stay through the ITC website was a seamless process. Upon check-in, we were pleased to find that the process was efficient, and our room was spacious, clean, and equipped with all the necessary amenities. We decided to dine at the hotel as well, and we were thoroughly impressed by the excellent quality of the food, which we enjoyed immensely. However, a minor hiccup occurred when we were asked to pay again for our meal, despite having already settled the bill during the booking process. It took the staff about 10 minutes to rectify the error and confirm that we had indeed prepaid. The breakfast experience the following morning was slightly disappointing in terms of service, with several of our orders missing. This left us somewhat disheartened, and we began to question our decision to book at Welcomehotels. To our pleasant surprise, we received a feedback request email, and I took the opportunity to express our experiences in detail. While my expectations for feedback responses are typically low, I was pleasantly surprised to receive a call from the Food & Beverage ***ager, Mr. Uday Prakash. Mr. Prakash assured us that our concerns would be addressed, and true to his word, our subsequent dinner experience at Peshawri exceeded all expectations. The food was exceptional, and the service was truly top-notch. The Dal Bukhara, in particular, evoked fond memories of similar culinary experiences at the esteemed ITC Maratha. The following morning, our breakfast experience was also excellent, showcasing a marked improvement in service quality. I was particularly impressed by the hotel's proactive approach to soliciting feedback and their commi**ent to enhancing the overall customer experience. Both Mr. Rajesh Nath and Mr. Uday Prakash deserve commendation for their positive response to our feedback and their diligent efforts to turn around our service experience. Our stay at Welcomehotel Guntur was thoroughly enjoyable, and we look forward to visiting again in the future.

Fresh and perfect ! The hotel is new and welcoming ! true to its name. Good rooms and service. Breakfast spread is good. Over all the best place to stay at Guntur. I would like to appreciate the efforts of Front office - Sovick, Peshwari - Prathiksha Restaurants - ***cy, ***oj, Sandeep Housekeeping - Yadav and Pradeep. Guest relations - Sofia and GM Mr. Rajesh Nath

This is a brand new place, opened just in Jan. So rooms were all spanking new, and that felt nice. They're located in the best part of the city - wide roads, lot of eating options nearby. Naresh at Front Office made sure our stay was well taken care of, and all staff members made sure we were comfortable. Breakfast spread was excellent, and service was quick. If you drive in, like you did, the valet takes a bit of time as all parking for the hotel seems to be in the cellar. Will certainly visit again 👍🏼

Great location, really pleasant and clean rooms, but the thing that makes this such a good place to stay are the staff PRADEEP incredibly helpful and generous with their time and advice! Over all rating about the hotel And staff 10/0

It was a stopover for us. We were travelling back from Bhubaneswar and Guntur was our first stop. We received a warm welcome from Mr.Pradeep at the hotel(new property). Mr.Souvik and Mr.Naresh made our check-in faster and smoother. The room was clean and ready. All thanks to Mr.Kundan.Food is good and has variety. Mr.Venkatesh with the team (Lima, Sandeep, and chef Narishma)always greeted us with a smile(most welcoming) and served us surprise dishes. My son was pampered with all his favourite starters and mocktails. Yes, the spa has a trained therapist (Moi) whose massage relieves stress and tensions. Highly recommended place to stay ( ambiance, food, staff no complaints at all)and don’t forget to pick ikat fabric and ***galagiri saree.Happy stay and happy shopping for travellers like us.