Villa Kars

We stayed at this hotel as part of a rerouted group tour. The rooms were large but furnished with very old furniture which seemed like a jumble of styles. Our room was odd as I opened a door and there was this odd closet which was very dirty and filled with storage. The building was lovely with an interior courtyard and the front desk staff seemed nice. The bathroom was old and oddly configured and the toiletries were like little cheap sample bottles. Breakfast was strange and mediocre and the ladies serving the breakfast were extremely bossy as they did not want us to dirty up more tables or spaces than absolutely necessary. Walkable to town which was good.

I was excited that I will spend my weekend in Gyumri and we are going to stay In Villa Kars. But.... next time I will not choose this hotel, there was practically no service. The room Aram Khachatryan was spacious and furnished in the old way, clean. But the old cup board was filled with old blankets, there was a bad smell. The door of the bathroom doesn't have lock, the towels were smelling with bleach. It was impossible to use those towels. The breakfast was another disappointment. Not tasty, one day or more old cheese sticks, the egg frittata was burned, low quality coffee.... For the price we have payed for local hotel, what we received was absolutely not value for money. We enjoyed the evening and morning in the inner courtyard, it was authentic and peaceful.

This is a hotel where the foundational hardware is good but changes are needed. This hotel was good 5 years ago but needs to improve in some items to compete with some of the new hotels in town. I will probably not stay here again until some of these changes are made. We got the Safaryan room which is a room for 4 people at 55,000 AMD an evening. Pros Good location Nice tile decorations Thé breakfast manager gives good city tours. Very cute and authentic decorations. Definitely one of the most genuine hotels in Armenia. Staff is receptive to feedback (see below) Cons The shower in our room is was broken. The shower gun and the holder were unusable. . How this was not spotted during the room cleaning QA is a problem. The hotel uses single use cheap shampoo and shop. It would be easy to install shampoo and soap dispensers or use an Armenian brand instead of the cheap Chinese ones they use. A small detail but one that gives a bad impression. The windows have no mosquito nets. You want to leave your window open at night but you cannot. This is an easy fix as well. Some of the lights in the room were not working either. Again this should be spotted in the room cleaning QA process. This is a bed and breakfast so there is no food service for the rest of the day which could be useful to families. For the price this hotel charges for this room, these problems should never occur.