Hilton Haikou

he Hilton Haikou is a very well located hotel and probably one of the best in Haikou. On arrival there was a heavy rainfall which caused me to get quite wet walking from the taxi to the hotel entrance. I booked the room online via trip for me and my travel companion with the payment in hotel option. Online-Prepayment was not possible. On check in, given that I was very wet because of the rainshower I was quite unsatisfied with the service. First there was apparently some issue, wether I or my companion booked the room because the order of names on the booking showed my name in second place. Also my companion wasnt with me at that time because of a one day delay. In my opinion it shouldnt be a matter who booked the room since both of our names were given, regardless of the order. This issue took some extra time which is very inconvenient if you are dripping wet and just want to rest. Secondly when it comes to payment instead of the 1959 RMB, 2000 RMB were deducted from my WeChat account without any communication about the deviation. I also only realized it later when I already arrived the room and was very confused what the 41 RMB were for. Like I said it has not been communicated to me at all. Maybe a tip or was it meant as a deposit? (Even though it would appear to be a very odd deposit amount and tipping in China is not a thing) I guess from a 5 Star Hilton I could expect accuracy and clear communication when it comes to payment. Which brings me to another downside. Even though my Mandarin is sufficient enough, I was very surprised that at a Hilton of this price category none of the staff at check in nor other employees were able to speak English. So for foreigners who dont speak Chinese this would be a bit difficult. The next day I went down to reception again to ask about the 41 RMB and was offered a refund, yet the reason why it has been deducted in the first place still remains unknown to me. Another small issue appeared at breakfast when I asked one of the waitresses where the tea/ teabags is/are located. I formulated my request precisely in Chinese and the lady was just behaving awkward and walked away. I thought maybe still something would happen, but 10 minutes later still nothing. Luckily I was able to find the overseeing waitress, asked her the same question and found out that the Teabags are not openly presented at the buffet (Which is an unexpected inconvenience for a 5-Star hotel yet again, + the tea choices are very limited) My last complaint is the minibar. I have been at budget hotels before, which offered a free minibar which is refilled every day. Why are there so many things in this Hotel with a hefty price tag. This appears not welcoming given the cost of this Hotel. Especially the price-tag of minibar drinks is outrageous. For example 0.33L Tsingtao Beer 28 RMB…. Speechless. In every shop around you get 0.5L for less than half the price. Now that all my complaints about the service have been mentioned, lets move on to the many upsides of the Hilton: -Great location and rooms -Very good breakfast buffet with many choices -Even better dinner buffet (298RMB/Person) -Great panorama view -luxurious -Some of the staff still did a great job, which is why I still give a 3/5 rating, regardless of previous issues.

During my stay at Hilton Haikou, I had the pleasure of experiencing exceptional hospitality from the entire hotel team, starting from the welcoming service at the front desk (kudos to Kingsley for upgrading the room for me) to the meticulous efforts of the housekeeping team (a special thanks to Alina Shi for her extra mile gesture in providing an adapter for my laptop). I must commend the attentive service provided by William Wu at the 33rd-level breakfast restaurant, which truly enhanced my mornings and made each breakfast a delightful experience. The breakfast spread offered an extensive range of options, from local delicacies to international favorites, catering to every palate. If you booked via CTRIP攜程, you will receive a complimentary dim sum for breakfast and welcome fruits upon checkin. I will definitely be recommending Hilton Haikou to anyone visiting the area. Without a doubt, this will be my top choice for accommodation whenever I return to Haikou.

Our family studio room is spacious & comfortable. Hv washing machine, microwave and mini kitchenette. Check in was swift but rushed even though there was no other guests. Didnt realised it was an indoor pool which was part of a club house. Staff there werent friendly. Rudely told us that we can only dip in the jacuzzi pool cos we do not hv swimming cap. Could hv told us that the jacuzzi pool was spoilt so we dont have even have to go in. Both the 3 attendants made us feel like we are intruding.

Up to par international hotel, I don't have any worries from the moment I booked the hotel since it's a Hilton group hotel, I knew everything would be in order and definitely would meet my expectations. But what exceed my expectation is the good service and attitude from Bob, a concierge staff who is so helpful and caring in making sure airport transfer service I booked was smooth. Very attentive, he took his initiative to follow up everything for me. Thumbs up for the excellent service!

Stayed for 2 days, had a pleasant experience overall. Hotel concierge Michael and front desk Nita was very friendly and helpful with our requests. Located walking distance near shopping malls - will definitely recommend this place to my friends for their travels :)

Nice hotel with spacious rooms and many options available. Hotel staff was very helpful and friendly, they helped us a lot during our stay. The only drawback that there was no women's sauna, only for men.

Really nice hotel, service staff excellent.,. friendly and super helpful

friendly service staff.location is excellent,near shopping centre wan xiang cheng. easy to get taxi and next to many eating places.will book here again.

Great experience with a kind and helpful staff. Room was good quality buy unfortunate the room sound system was a little faulty. Besides that, great place and great location. Looking forward to future visits.