Anchorage Apartments Hampton

I went to stay at Anchorage Apartment Hotel in Hampton Victoria. On arrival the Apartments were hard to find and to park car - we were told on arrival that my car would not fit into car park as its a station wagon. So we parked far from Apartments to unload the car. This took some time. Once into the very small Apartment we then went to find parking for the car,. We eventually did it took us 1.5 hours. Therefore it took for ever to arrive find the Apartments which are directly over a railway line. We were exhausted. We contacted the Hotel and emailed and said we would stay one night and the second we would not. aThe apartment was tiny and didn't feel like a beach village stay. The kitchen we dirty and we cleaned before we used. The bed slid around and the mattress kept moving away from bed base. We didn't feel safe as the door was not so secure. The staff were rude and un accommodating when we arrived and as we had many things in car they said just park outside. We could not do this as we feared people breaking in. They have refused to refund the one night we didnt stay and stating its there policy.. Of course. we are very upset.. We give it a 2 out of ten and dont go stay there. We moved on and found a wonderful place to stay and had a fab holiday.