West Lake Ele Jane Hotel (Longjing Guiyu Branch)

Ele Jane is in a very good and convenient location. Very close to the Longjing Tea village and in a natural environment. It is like staying in the forest within the city, which is a short DiDi ride away. DiDi’s were easy to hail and we never had to wait long. Our room was upgraded at no cost on arrival. We arrived early and left our luggage at the hotel to go explore the area. The hotel staff was very friendly and helpful and gave us very good advice on what the area offers. We connected on WeChat and they were fairly eager to try to communicate in English too despite the language barrier, we appreciate their efforts. They provided us with an English tourist map of the area and advised us on the bus routes etc. As can be seen in the photos the room was comfortable and spacious. Breakfast was healthy and enjoyable. Limited options but nice. Two suggestions. Provide your foreign guests with the hotel’s location pin and DiDi address. We found it challenging to find the hotel’s address in the DiDi app when we arrived at Hangzhoudong railway station (about 15km away from the hotel.) Once my husband’s DiDi got lost and he was dropped off at an entirely different address. Another suggestion. We stayed two nights and the room was not made up the second day. We were a bit disappointed as it is the first hotel we stayed at that did not provide this cleaning service. We were also disappointed that the swimming pool and hot tub was under maintenance because that was one of the reasons why we booked the hotel in Trip.com. Apart from that we enjoyed our stay. Another bonus was that the beds were comfortable and soft. The hotel is also pet friendly. Not a lot of activities offered for families with small kids, but is is close enough to many other attractions.

Had a great getaway from Shanghai. Beautiful location and very helpful and friendly staff. Showed me a great path for a long walk through beautiful scenery and villages

Most beautiful setting.Lovely staff. Nice Chinese breakfast. Pity that the pool and hot spring was under maintenance and not in use.

Nice staff!

Good service. Very friendly and attentive manager that can speak English. He got all the necessary information before which worked well and made check in easy. Beautifully decorated and very spacious room. Great bath tub. Wonderful view from the room. Breakfast was a nice Chinese style breakfast.

非常推薦 服務：店家考慮的很周到，未出行前就發了酒店定位和周邊訊息。由於我怕動物，店家特意安排了我入住期間不會被貓狗嚇到。到店後也對我們的出行給了很有幫助的建議 設施：非常棒，大廳/餐廳和前枱佈置得很温馨又舒適。房間的佈置讓我們休息的很好，很舒服。早餐雖簡單但是很豐富美味。 衞生：很好，早上下着雨阿姨也在外面掃地 環境：在山裡很清靜，酒店沿着山建，雖然需要爬樓梯到房間並不讓人覺得累因為可以欣賞景色和酒店公共區域和每間房外的佈置。

超完美的民宿好嘛！！!這次來杭州住在了簡象，實現了世外桃源逃離城市的夢想。首先從到達開始，管家非常nice,主動下來接我們拿行李。後來管家給人生地不熟的我和我母親推薦了一個周圍的步行路線，超級超級美，朋友們如果去住可以去問那條路線。再説房間超級乾淨，五月的天又是這種自然環境，我們房間沒有發現一衹蟲，沖這點就擊敗很多民宿哈哈哈。早餐也很豐盛，重點是看着這種景色吃飯誰能不開心!他家還有貓子狗子，財寶小貓貓超級可愛，就是沒看到鐵柱這次，下次來杭州還來這裏住嘍!

房間非常乾淨，設施很齊全，在西湖景區裏面，風景非常nice 停車非常方便，出行特別便利，離西湖附近的景點非常近。民宿服務人員非常熱情，很周到，想去哪裡遊玩，店裡的服務人員都能給非常好的出行建議。到店有人接，離店有人送，還有伴手禮。整個過程讓人感覺非常舒心，非常舒適。這家店是去西湖非常棒的選擇，親子，情侶，個人出遊都很合適。另外説一句，拍照非常出片喲。很有氛圍感。

非常滿意，由於是説走就走的旅行，沒有任何攻略。前台小哥哥給我們規劃行程 畫地圖 耐心講。還幫我們存行李想辦法減少路上時間，幫我們叫車送行李到遊玩的景點。這種服務比洲際都好。由於早上爬山很餓，我還加了很多餐。早餐也給我們加量。這種神仙店家我能説什麼呢。訂他家，比我男朋友都細心的酒店