Hangzhou West Lake Wulin Pagoda Junting Design Hotel

Staff provided best customer service and beyond. Room has automated curtain and blinds switches. Welcome drinks stocked up in the fridge. Polite staff and near to Lawson convenience store plus good choice of local eateries.

The revamped rooms were amazing! I would totally recommend it. Loving its cleanliness and the tiled flooring. However, would not suggest to go with the family/kids room. It looks rather old and the furnitures/paints looks worn out. Love the breakfast buffet spread! It was amazing, ranging from cold dishes to hot food. Especially the noodles live station, you get to curate it based on your own preference. Love their breakfast :) Hotel staffs were friendly and helpful. They provide simplified maps to ease your trip planning! It helped us a lot to understand the attraction and deciding whether to visit the place or not. Hehe.

The hotel is very centrally located, and it has very convenient connections with major transports such as the metro system. The hotel room is quite spacious, and the self-service laundry is definitely recommended for families who stay for more than 2 days.

Staff don’t know how to smile especially the front desk, as though I owed them money or a favour. The one and only nicest reception staff was the tall gentleman. The overweight female receptionist and the crooked teeth receptionist both don’t smile and have an aloof manner, it was unpleasant. I asked for later check-out time and it was granted and in returned the staff wants a 5 star review haha. Then I asked why my laptop could not connect to wifi and she told me because it was INTERNATIONAL laptop, but my phone can. No further assistance was provided unfortunately. So if you are international traveler here for work, don’t bother staying here. For the price USD108, I could have stayed in other hotels. But there’s self service laundry machine and a tiny gym with smith machine. Walking distance to Hangzhou center mall.

Everything was great, especially the staff that was super friendly and helpful!

The hotel is ok. But from outside looks not bright

The good reviews I saw online were not good at all! I must criticize this hotel for its very poor and unfriendly service! Especially the front desk receptionists were not polite at all, and the man cook who was responsible for cooking wontons during breakfast had a very bad attitude! This is an old hotel with bad attitude

I thought it was near to west lake. But apparently not that near, but good thing is amenities around is nearby. Food and mart etc.

The front desk service staff小鲍 was very helpful! We checked in almost 11ish at night. He was patient and gave us additional amenities as housekeeping was already closed for the night. Breakfast spread is wide. There's a 'live' noodle station. Nothing like freshly cooked hot noodles with wanton. Good spread of greens fresh salad and fruits with other Chinese hot items. Convenient location. There's 1 nice restaurant just 1 min down the road that serves till late. Their 'dongpuo' braise pork roast is really good. Another seafood noodles & porridge restaurant next door is great too. On the same row is a Lawson supermarket. Very convenient. InTime shopping centre is within walking distance. Wulin Square is a little further down the road. So is the metro station.