Relais & Chateaux Chaptel Hangzhou

It has been a great experience staying in this lovely place. The place brought back a childhood memory , visiting the grandparent in the village during the winter time😊. The unique , antique wooden furnitures are very beautiful. Great location. Will visit this place again for the next visit😊

pleasant surprise. fascinating hotel. excellent concierge. a must-stay for the next trip to Hangzhou!

The staff were polite and accommodating if you spoke Chinese. The location is excellent with sites, restaurants, shopping and bars on your doorstep. The hotel is a lovely setting and the accommodation was clean. It was my partners birthday so I requested something a little extra and the hotel provided a birthday banner, balloons and a very nice rose petal heart on the floor in the living room. A lovely touch! The TVs were both small and incredibly quiet. The WiFi was challenging to log on to and it kept dropping. When we requested extras like a shirt steamer and a bucket with ice they came quickly and brought into the suite. Good service but amenities need to be looked at.

來杭州被朋友推薦這家酒店：位置非常好，地鐵出來步行幾分鐘就到。老公出差，我帶孩子逛西湖，旁邊商場多較方便。住了一個很大的套房，酒店鬧中取靜衞生很乾凈，工作人員也很熱情。早餐出的是套餐口感不錯工作人員説餛飩是早上現包👍🏻，下次來杭州還住這家！

服務態度好，酒店環境不錯，很有底藴的民國風格，設施齊全，前台服務好，貼心，辦理入住快，補差價還給我升級了！！房間超級好，乾淨整潔，床很大，衞生間乾淨，客房服務員熱情，房間內還配有免費迷你吧。早餐搭配很不錯，吃得很滿足。能量滿滿的開啟西湖暴走的一天！

酒店的地理位置很好，面臨西湖，背靠杭州最繁華的商業中心，鬧中取靜，交通非常便利。到酒店前有致電諮詢一些遊玩攻略，工作人員很耐心的講解，酒店進門就會有禮賓員在大堂幫忙寄存行李，熱情且專業。從訂酒店開始到離店，酒店給我的感覺就是非常的温馨舒適，早餐有中式和西式，我要了中式的，手工現做的餛飩很不錯，很合我的胃口。各方面都很不錯，很棒的酒店！

位置非常好，步行幾步到西湖，又在商業區買東西也很方便。前台補差升級到大套房，房間很乾凈整潔，設施很好，服務員也很熱情，整個環境很好。前台説中餐和西餐即將會開出來，下次來應該就可以就餐了。點心很好吃

民國風很正很正，所以有些許不放鬆，有點冷清，有點怕怕哦 拍照絕對🐼 早餐對味 花花太美好 價格略高

好幾年前住過南京的，印象非常好，這次來杭州，對品牌是有期待的。位置很好。石庫門房型上下樓梯，設施老舊都沒什麼，體會老房子的感覺也不錯。可維護太差，淋浴間下水太慢，會漫到浴室裏，空調温度不夠；陽台露台不夠乾淨；早餐還可以，床品也挺舒適的，服務麼也衹是有，洗浴備品也一般。這種類型酒店，不花很大精力維護及服務，很難感覺好，體驗一次也就罷了，性價比一般。