Επισκέπτης Χρήστης
12 Ιούνιος 2024
Staying in the Lotusama hotel in Hanoi has to be one of the best decision made for our trip in Hanoi. The service is really 5 star standard for a boutique hotel. Kudos to kitchen team, Kaelyn, Betty and Thuc for the hospitality shown. The staff is knowledgeable and speak good English. They even add personal touches to their service. Eg: we left for Sapa at 630am and cannot make it for breakfast. The team prepare small bento meals for us to eat during our journey to Sapa to eat. Very thoughtful indeed. When we came back from Sapa 2 days later, they actually remember my daughter love for cheese and prepare a special cheesy omelette for her during breakfast. Breakfast spread nothing spectacular but the taste is good, especially pho special and Vietnam special ice coffee. Their recommendation on food is spot on and extremely yummy. Love the bun cha and desert recommended by Kaelyn and Betty’s recommendation for banh mi was good too. Overall I have been wowed by the team and will be back staying here when I’m back in Hanoi. Only 1 small issue that has nothing to do with the team, the roads can be quite noisy with the constant honking from cars passing by.
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