Επισκέπτης Χρήστης
16 Ιανουάριος 2024
This hotel was booked for us by a tour operator, we flew from Ho Chi Minh city the morning of the booking, we arrived too early so the hotel asked us to come back after 2 pm, we agreed. We arrived after 2 pm to be told there was a water leak in our room, they told us that the hotel was fully booked and they had booked us into another hotel around the corner, we asked was it the same standard as their hotel, they told us it was. Off we went to this hotel, I asked to see the room before we agreed to stay there, it was smelly with no window, the bed cover was torn and the paint was peeling off the walls, so I told them no way, this was not good enough, he then showed us another room that was occupied at the time but we were assured that we could have the room at 7 pm that night, it was an acceptable room so we said yes. We went back to the hotel at 6.45 pm to find that the previous occupant hadn't booked out. At that stage we had had enough, we walked out and booked our own hotel. We told our tour operator what had happened, straight away we had a whatsapp from La Dolca Vita saying that our room had been repaired and we could have our room, they had our contact information and only whatsapped us when the tour operator contacted them to find out what was going on, by then we had already booked ourselves in to another hotel, there followed a spate of excuses and apologies from the Dolca Vita. Just for the hell of it I checked with Agoda, the hotel had 6 rooms available for that night. You cannot trust this hotel, you may book it but you could end up in a 3rd rate hotel around the corner, who knows. Basically this hotel blatantly lied to me about availability and the hotel they tried to get me in to was about 50% cheaper than La Dolce vita.
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