Property water was shut off and several promises from management tgat it would be restored within 30 minutes. Several hours later no water, reached out and was told 4-5 hours. Couldn't use the washroom, shower or brush ny teeth. Had to check out and go to different hotel. I asked for a refund and was told to speak to *******. Spoke to *******, they advised they had to speak to the hotel Hotel refused to refund. Terrible experience. Lobby smelled like cigarettes and everything was murky. Room was clean but smelled like old mildew.
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