Holiday Inn Express & Suites Harrison

Checking in was good. The staff while checking in were polite, friendly, and professional. The staff on the clock when checking out in the morning was not as pleasant. I was checking out about 5:15 and had to ask for hot water because they only had coffee out. He let me in the breakfast area to get hot water and watch me to make sure I didn't take anything that was already set up in the breakfast area. That is too bad, seeing that I have been to other HIEs that understand people have leave early and will let me get some breakfast if it's ready. It looks as if the room had newer furniture. But it still showed age. The carpets are worn. The bathroom had relatively fresh paint but was peeling and showed where there were water problems above the shower. The steel door frame of the bathroom had rust coming through the paint. I saw that the panel of the bathroom door had come apart, so they nailed it back onto the rest of the door. The stain/finish on the bathroom door was coming off. That being said, I have stayed at another hotel at this same exit. This property is cleaner, and better maintained than the other property. I just think that the three hotels at this exit are all aging and show it. By the way there is an indoor pool, but no hot tub.

Service was incredible from everyone we dealt with. No complaints whatsoever. The shower tub however was so narrow that you had to practically stand on an angle to shower.

For the condition of the room I thought it was overpriced. The bed was comfortable but bathroom needed updating,

The staff was very friendly and prepared for my visit. The breakfast was great!!! The room had been updated . Very convenient place to stop on my way.

Nice place stayed for a softball tournament. Clean, great customer service!! Would stay here again.

TV didnot work. Waited 2 hours before being told a maintenance man was not available. I made 3 trips to the front desk to report the problem and to get updates.

The bathroom in our room was dirty and in need of upkeep. The floor was dirty and the bottom of the shower had a weird spot on it. There were four people in our room and only towels for 2.

Really quiet and room was clean. Friendly staff and obviously take care of the hotel with nice personal touches in the lobby.

The room was very clean. It had great water pressure and lighting and I liked the usb ports to plug my devices into. They also had good TV choices for little kids like Disney Jr and Nick Jr