Portmans Motor Lodge

A great place to stay, located in a convenient location in Hastings. Great rooms that are spacious and clean with good amenities. The rooms were family friendly with our little one. The staff are friendly, communicate well, and make the whole stay really easy.

We had booked in for four nights. The second night there was a banging on the doors and some youth running through the motel. The second night the police turned up with a male evidently in nz they put homeless and witness protection people into motels. We had previously asked Portmans if they did this and they confirmed no they didnt how untrue they do. When you pay $215 a night for four nights you want to feel safe, they even had the cheek to charge $2 a night for a small bottle of milk and when I questioned this the manager just said you are not in Australia now but funny how every other motel we stayed at in NZ didnt charge for milk. When we said we wanted to check out after 3 days as we didnt feel safe, they didnt even offer a refund which they should have done for the disturbance we had experienced there. I would NOT recommend this motel in Hastings to anyone.

I originally booked because it was centrally located and this is a plus. The decor is nice modern with sky television. There's a swimming pool which looked great. However the person who was on the desk is the first point of impression for the premises. And it wasn't good. He was unfriendly. actually off putting. Other issues were about the cleaning. The introduction folder had food residue on it. The spa bath was dirty. Black long hairs in the bath and on the floor. I specifically requested a room with a spa but didn't use it because of the hygiene standards. The cleaners are not doing a proper job and there shouldn't be hairs and I mean multiple hairs in the shower or bath. Actually after that experience I wondered how clean the rest of my room was. I think the hosts should check the standard d of the rooms after the cleaners have done their job. Second be friendly on the desk because honestly if you can't be welcoming to your guests why are you doing that job. In the times of covid motels are struggling, and guests are paying a premium to stay there and motels are not cheap. One more thing, this is a recommendation for all motels who purchase those crappy cheap hot chocolate sachets and coffee. For 195 a night or more. how about investing in quality brands. The way to attract customers and stand out from other motels is exceptional presentation, nice friendly person on the desk, and better tea, coffee and hot chocolate brands. Would I book again no.