Επισκέπτης Χρήστης
1 Μάρτιος 2024
The building needs refurbishment , rooms are outdated, bathroom with mold. But most importantly, it’s not safe! Some of my clothes disappeared from my luggage in our room after me and my husband left it for 20 min upon our arrival. Important to highlight, our room had an inner door to the adjoining room. Maybe someone came in through that door rather then from the corridor. Personnel claimed they didn’t see anything on the cameras. We were supposed to stay in this hotel again on our way back, but wanted to cancel explaining the situation given that we didn’t feel safe at all at this hotel!! The hotel refused to refund us. We have not even received any apologies for this incident. We are very disappointed with Hotel Nacional de Cuba which was supposed to be a flagship of the local hotels and the landmark of Havana. This is outrageous!
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