Ξενοδοχεία με Heidelberg Palace, Heidelberg

Fairly mixed feelings about our stay in the hotel. Upon arrival after a long journey I was surprised to learn that our 3 night stay and breakfast and parking must be paid in full (despite my credit card details being shared upon booking). That didn’t feel particularly welcoming. The hotel is in a good location for the old town. That said each nights sleep was heavily disrupted by the noise outside from traffic and people shouting etc. The breakfast is extremely average. Those looking for a hot breakfast will be disappointed to be faced with scrambled egg, boiled carrots (!), poultry sausages. No bacon, beans, fried tomatoes, mushrooms, hash browns etc. The bread rolls are cheap pre-baked. The fitness room is a tiny room not worth venturing to. Free weights up to 10kg! Room the size of an old fashioned airing cupboard. The staff at the hotel are friendly and nice. Heidelberg is beautiful. We had a lovely time. But I wouldn’t stay at this hotel again. There are much nicer hotels in Heidelberg..!

We were so glad to see this fully renovated hotel open in time for our visit to the Heidelberg Christmas Market (original opening date was projected for the end of December). The Hilton Heidelberg is an incredible facility, surpassed only by the amazing team working to provide the best possible experience! We have never been so graciously welcomed by so many on the team, including the General Manager, Remmie. Margarita and Katerina took great care of us during check in and were even able to upgrade us to a Junior Suite - what a welcome surprise! After settling in to our room, we had the pleasure of meeting Lubeth in the Executive Lounge who took care of every need and made us feel so welcome - always with a smile! The management team is definitely committed to hiring the best, but they are also clearly committed to leading by example. Vladimir (the restaurant manager) made a point of introducing himself and checking to be sure we were enjoying our stay and Sonja was so gracious when we were visiting the restaurant. Brent stopped by while we were in the Executive Lounge to be sure we were enjoying our visit and asked if there was anything he could do to help. Tim (a Heidelberg local) took time to share some of his favorite spots around town, as well as the hotel amenities and make sure we made the most of our time in town! I cannot remember another hotel stay where I could name more than 1-2 people on the staff - this team truly made us feel welcomed and valued! Thank you for a such a great experience!

This is a very nice, business traveler type hotel. Room was very comfortable and clean. We had a couple of problems, though: 1) we reserved a room with twin beds, and we were given a room with the beds made up as one king bed—we couldn’t separate them and it was too late to get a different room; and 2) the lights in the hallway on our floor didn’t work until they were able to fix them the next morning (that was worrisome). There was some renovation going on which seems to explain the lighting issue. The hotel was about halfway between the train station and the old town, with a tram stop almost directly in front, so it was very convenient.

We walked to the hotel from the hautbahnhof, not far, about 800m A little far from the old town, maybe 20-30 minutes walk, but we got plenty of exercise. We could have taken a tram if we wished though from close to the hotel. Our Premium room was very good. Very spacious and comfortable. The bar staff were friendly and welcoming (especially Babu who we enjoyed talking to very much) Beer prices for the Heidelberger beer very competitive (unusual for a hotel bar) and a free drink for every day we didn't have housekeeping. The room was a bit warm for us but we would open the window to cool down for a while. Not sure how it would work in summer as the air-conditioning didn't do much. We would recommend this hotel and would stay here again if we return to Heidelberg.

We traveled by train so this hotel was perfect, very short walk from the main station, maybe 150 feet. We did not know check in was 3:00 so paid 15€ to check in early taking a lesser room for the same price. IBIS allows early check in / late checkout for a 90€ annual fee. Breakfast was basic so we skipped that. Unfortunately McDonalds next door closed about 4 months earlier. As for lunch, the Thai restaurant (Asia Box) in the main station was very good and there is a grocery store in the station too. Our room on the 1st floor was small but clean with 2 beds. The bathroom was very small but this is the only room we saw. Street noise was minimal. Train, tram and bus lines converge here so you cant beat the location. I suspect they have parking for a fee but because we arrived by train, I am not sure.

The hotel was newly built and very clean. The shower and washbasin were easy to use. The breakfast was delicious. There were two bottles of mineral water (hard water) in the room. It is about a minute's walk to the left after leaving the station. It is so close that you can see it from the platform, so it was very convenient. However, to go sightseeing in the city or Heidelberg Castle, you need to use a tram or bus, but the bus stop is right in front of the hotel, so if you do your research, it's not a problem. Please note that the tourist information at the station opens a little late, at 10:00 as of July 2024.

I booked the Atlantic for my group of 24 Aussies, very nice hotel and very new. Service very good. Rooms were very good and the rooftop 15 bar was perfect for a night cap, early drink and breakfast great view of heidelberg. Location near train station which was ideal, very new developing area still alot of work going on. hence noise early in the morning but this cant be helped. Will be a lovelly area when finished. Easy to get a bus to, my group enjoyed it. Cheers and Thanks Mark

Overall a very fine hotel. Staff was very helpful and friendly. Good location if you are planning on traveling by train or FlixBus since you are very close to their stations. The breakfast buffet is very extensive and well operated. We also ate once for dinner ate at the hotel restaurant and the hamburgers and fries are exceptional. (We had young adults in our group.) The Executive Lounge has a great view of the river if you have access. One warning. If you need an accessible bathroom, this is NOT the place for you. The showers are old school in a high wall bath tub. The other caution is the location is not adjacent to the Old Town. You may need to use buses, trams, or Uber/taxicab.

Close Proximity to Heidelberg Hauptbahnhof (train station, just approximately 8 minutes walk). I am amazed at the complete furniture, even microwaves to cook our breakfast for the following day. More like an apartment than just a hotel. Nice stay

First of all during this critical moments in the world due to the COVID 19 safety it’s out of great importance! This hotel has it, all personal where wearing masks and everyone is responsible. Very professional and friendly hotel personnel, I had a shower head problem and Hotel tech arrived in a min, replace it in the blink of an eye. I felt welcome safe and take good care of. With this review I would like to thank all the hotel stuff for doing such a great job and hope to see you again on my next booking.