Ξενοδοχεία με Malia Marsh Wetland, Hersonissos

My parents have just returned from staying at this hotel and have had a great time. However, there was a slight issue in that they had booked via TUI a superior double room with balcony or terrace in the main hotel but got ‘upgraded’ to a new part of the hotel across the road. They were very disappointed when they saw their room and have said they would rate the new hotel a 3 star rather than a 5 star. The bathroom had no privacy (no door) and a clear (not frosted) window from the bathroom into the bedroom. I expect most couples would feel uncomfortable with this so I’m not sure who the hotel think this is suitable for. But it certainly wasn’t suitable for my parents being over 70! That being said, after I emailed the hotel and asked for them to be moved, this happened the next day. They were back in the room they should have been in all along and they loved it. They said the staff were very friendly and the food was excellent. So what could have been a bad holiday turned into a good one after all. What I would say to the hotel managers is that, if a customer books a room in the main hotel then let them have the room they paid for. If you are offering them an upgrade then make sure it is one and it’s suitable for the customer. It seems you’re just trying to get more customers over to your new hotel and perhaps you’re overbooking. So this needs to be resolved as it would be a real shame if my parents choose not to return in case this happens again. From what they said, there were a number of others who were in the same situation but they unfortunately had to put up with the room as the hotel had no more rooms available. Perhaps advise this part of your hotel separately so customers can make an informed decision?

What can I say, from the moment we arrived we felt like family members, the staff treated us so well. The room was absolutely stunning, with spectacular sea views. The food was amazing in all restaurants. Our favourites were the Pan Asian, Meditteranean, Fish restaurant and the Brunch. The staff were always so lovely in all of the restaurants, especially the Brunch. The staff absolutely make this hotel, always helpful, always friendly, always smiling and always go the extra mile to help with any request. We have to say a huge thank you to Anna in guest relations, who was always there to help, gave us advice on places to see when we rented a car and made our holiday extra special. We are so grateful. Thank you, Anna x Thank you also to Rula, who always made sure our room was spotlessly clean. We have stayed in all three premium Mitsis Hotels and this hotel is as good, if not better. We highly recommend Mitsis Royal Mare and cannot wait to come back! Thank you. Love Melanie & Martin xx

I am in love with this hotel and its staff. 🫶🏼🙌🏽They are wonderful people with a kind soul. The first time I came with a friend in 2023 and we cried when our exciting vacation in Stella Village ended. This year I brought my parents on vacation. I was very happy to meet 💁🏻‍♀️Lindita again - a very nice and pretty girl. Very attentive and responsive. She brought me to my senses when I fainted, and was with me until I felt better. 🙋🏻Ledian is a wonderful guy who works immediately. He will always advise you to try something new in terms of food. 🥃💁🏻‍♂️ Temour is a very nice and smiling guy at the bar, with whom my family and I have the same views on some things. And, the most important person, for whose discos we travel from another country for the second year in a row - 🎶DJ SPIROS 🔥🎧!!! This is a unique and inimitable guy who with his sets will create for you not only the most pleasant atmosphere for the evening, but also set a great mood for the entire vacation! Customer focus at the highest level! We had a blast! The whole family thanks you for your support and care, for the pleasant emotions and moments spent in Stella Village.💃🏼🔥✨

From the moment you walk in until your reluctant departure, this place soothes the senses and relaxes the mind. Beautifully designed, free flowing architecture merges with the blue water crossed by board walks ( ladies, just don’t wear those heels!). Palm trees sway intermingled with rosemary and bird of paradise plants, and everywhere the staff glide calmly around offering the very best in customer service we have ever experienced. Wearing uniforms that I would happily wear every day ( please, where can I get one of the ladies cream reception jackets from?) they are the oil in the amazing machine that is Stella Island. Nikos, George thank you for whisking us around in the buggies; Sofia all smiles and helpfulness in the main dining room… thank you too. Thank you to the chefs for dealing with my food allergies… I have never felt safer. Thank you Ian for keeping us hydrated as we lounged around on the most comfortable sun-beds and to every one we did not meet but are part of the team. It was great to see managers involved, working with their staff. It seemed a place where people enjoyed being. It was also immaculately clean … everywhere. The food was delicious, the only slight let down the Greek restaurant which could perhaps step up the presentation and choices available. Umami was superb. A slight gripe; your policy re dress code very clearly explained but also not adhered to by some… scruffy shorts and t shirts at dinner a stark contrast to most who looked smart and in keeping with the vibe. Very much a place to stay and relax…we choose not to go out and explore but choices are there if that is your wish. Locally the setting was not that picturesque and next door is Stella’s child friendly aqua park.. we thankfully didn’t hear anything from there… but step inside Stella Island and everything outside disappears. Worth every penny if you like refined elegance, quality over quantity when dining, and to be truly spoiled. I’m still wanting that jacket!