Επισκέπτης Χρήστης
1 Ιούλιος 2023
I visited HCM city 2 weeks ago and stayed at one of the apt of Justay Millennium. I was hooked by my friend saying that it is the best service and experience I would ever have. Turns out, not quite. 1. When I checked in, I was required to submit a million vnđ (which equals to about $45) in case any damage happens after I have paid for all of my stay there. My friend was not required to submit any amount of money. 2. Everything went well until I decided to extended my stay for 2 more night after my trip away from the city. They charged me the same thing, the same fee and stuffs like that. After I re-checked in for those 2 nights, they message me saying that I have to come down and pay for those 2 nights without checking with their own staffs/collegues. Fortunately, I had a confirmation text from their team member so I showed it to them, there was sincere apology received. 3. When I finally checked out, the staff said he has to check the room before proceeding the process. He went down and told me that they have to charge me some amount of money because THERE IS DIRTY SHEETS IN BED. Afterwards he said that he had to call his manager to see how much they would charge me. I was furious I went back upstairs to retrieve the tips that I intended to leave. I went down the staff said there would be mo charge but they would not accommodate me to the airport. Here's my concern, they open hotel/lodging business and expect the sheets to be nice and clean after a stay? I grew up in Vietnam and I had seen this same kind of situation in which they will try to charge guests some pathetic fees. Please don't let my experience making your trip awful.
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