Hyde Beach House

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Beautiful accommodations. Staff was friendly. Key cards kept not working which was annoying and the elevators take a really long time to access when it’s busy; like 20 minutes. Beach right across the road at the other Hyde resort. However, you have to wait for access to the beach beds and only get 4 towels and 2 beds/room, even with 7 people for a 2 bedroom suite. Beach was nice though :)

had the two bedroom suite on the 29th floor. views were awesome. balocny was huge and extended bedroom to bedroom. full kitchen with double oven, living room, and modern spacious walk in showers. would stay here again

We had good time! We got upgrade, nice view! Elevator very very busy and slow on rush hour. But for the rest, everything was perfect.

Elevators were horrible. always one or two not operation. there was a limit of 6 people in a 10 person elevator, if you went over the limit there was a risk it would break down. we waited up to 25min for an elevator to come to the 12th floor. beach access was across the street (no issue), they never had chairs or umbrellas available. Since i brought my own beach chairs i just needed towels which at one point they would not provide to me (even though they had a bin full of towels). the reasoning they gave was unless i got chairs and an umbrella (which they didn't have available) they couldn't give me towels.

Requested a cover on numerous occasions for the 4th bed and took 3 days to get one, Front desk never answered the phone when calling down and when you went down they would write it down and never do anything thing about it. The biggest and most annoying issue with this resort is the elevator system, 15-20 minute wait for elevator if you got one at all. My family walked up and down 11 floors at least 20 times in our 6 day stay, god help an elderly person staying at this resort.

If you don’t mind laying out at the pool next to a major highway and hearing horns blow constantly and trucks going bye this is the hotel for you then. Staff wasn’t the friendliest at all. Theres no indoor dining here at the hotel, the manager told me to go to the hotel next door they share the restaurant at the double tree hotel . My room needed work, the sink was clock the oven didn’t work and also the sliding door out the the balcony was broken. The vallet parking was at nightmare as well. Very disappointed

Very old property, rugs in the room are old and smelly, check in area very small, nothing interesting. The room was stuffy when we came in. The manager was nice comped us few things, but we would never come back.

When we check in at 4 pm our room was not ready. The front desk staff stated our room is still being cleaned. We had to take our hood storage out from our suv and they had to store it . Very inconvenient and on the website did not state anything about vehicle hight. Staff stated the parking is and outside company. Also the day before a text was send about having to pay parking fees which was 35 a day and we had to pay a security deposit of 150 per night and a cleaning fee was also added which was 165 I think Because I never received a receipt. I am about to call them . By 5:30pm we came back from the grocery and was checked in . When we got to the room it was clearly wasn’t cleaned the furniture was dusty. After all we tried to enjoy our vacation . The view from our room was beautiful and the pool area was nice . The security.at the pool was not nice at all. The elevator was another annoying thing it clearly said 10 people at a time, the hotel had a lot of people that spoke different languages and I don’t think they read the signs. On many occasions it had at least 16 people on the elevator. Very scary. The beds was very comfortable. Don’t bring umbrellas or chairs they provide them across the street 1 umbrella, 2 chairs and 4 towels. When was time to check out the security could not find our storage unit, then asked me if I can carry the roof storage out , am like no I didn’t request it taken down your company did so why are you asking me to carry it out.