H Resort & Residences

Estoy muy decepcionada de la experiencia de servicio del Hotel, los de la recepción ni siquiera saben hablar español, me hicieron pasar mi tarjeta de credito varias veces siendo que yo ya pague la totalidad a traves de Trip.com , me dijeron que era la garantia y que sería devuelto que no fue asi, son varios pagos que me descontaron y doble que ni siquiera se que son, porque no te dan ni una liquidacion de que es lo que te descuentan de la tarjeta, escribe un email para hacer mi reclamo por el reembolso y aun no me responden, les dije ahi en el lugar que me den la liquidacion y como sali de madrugada dijeron que a esa hora no habia nadie para el check out, es muchísimo dinero el que me descontaron

The experience was horrible, the staff hardly spoke English and the service was terrible. The elevators were a nigh**are you had to wait over 20mintues for one to be available and a few times only the staff one would be working and when you got on the workers were annoyed and they bought on these big containers so the guest weren't able to get on. it just was terrible. I had to beg for towels for a room that could accommodate up to 7 to 8 people we had 6 and we had to beg for towels to take a shower. it really wasn't a good experience at all. I would never go back or recommend it.

Beautiful building and great beach. You would think that was enough but, we spent way more time than should have waiting for an elevator. I mean 10 or more minutes each time! On a high floor so the stairs were not an option. Parking / restaurant and pool were on different floors so an elevator was needed for those as well. Very noisy building due to poor insulation. Could hear constant banging and whistling from plumbing in walls, as well as the conversations of our neighbors. No nearby shopping and few walkable restaurants. Resort restaurants were good but very expensive. Had good things going for it (like an incredibly comfortable bed) but all were ruined by the lack of enough working elevators and the constant noise. Resulted in a frustrating trip.

If you like waiting 20 minutes for your elevator this is your place!! Or take the stairs to the 28th floor! No beach chairs available for guests. Mandatory valet but your car isn’t there when you ask for it. Read the reviews before you stay

The property is nice but they have rules for how far up you can move the chairs on the beach. The service for requesting extra towels etc was terrible. No one ever came. Elevators weren’t all working so the wait to get down was long. Bldg has 44 flights so it’s too much to walk down. The parking garage system was great. You scan your ticket and the text when it’s ready.

Booking this property was easy so that was good but upon arrival it was very very busy and the check-in process took almost 40 minutes because of the valet and parking and the fact that valet was the only half to park in the front counter person was only one person so we had to wait quite long. And there were no cards we had to ask for a card they provided us one we finally parked the car with ballet and went into a room. Our room had a big crack in the ceiling and the oven didn't work and there was a bug in our room. It was not the quietest because of the room next to us kept playing really really loud music so that was a little challenging to get peaceful relaxation. The balcony furniture was completely torn apart and definitely needed to be replaced. The TV was not working we had to call maintenance but they were not available at the time we checked in so we had to wait the next day to watch some TV. So we weren't able to make dinner how we would like. Upon checking out we asked to use the same cart and the front lady had the most horrible attitude and she said that we needed our ID I didn't have the ID I did have my wristband from the room she said she couldn't help me and she got very nasty with me and stormed out and asked one of the guys at valet to help me and he grabbed the card for me and I told him I didn't need his help I just need the cart and he stated I didn't need an ID and I just grabbed the card and went upstairs and we checked out. The weather wasn't the best the hot tub wasn't working. Definitely not worth the money we didn't have the best experience here.

Property was great. Only issue was long lines for elevator. One elevator broken for years we were told and it doesn’t seem like it’s going to get fixed any time soon.

The hot tube was not working and the elevator service is terrible had to 15-20 min each time to get an elevator was terrible not impressed at all

One of the most horrible check ins of my life. 90 minutes, then told our room still not ready until 6:30pm. Place was not designed as a hotel-elevators a nigh**are. Food outrageously expensive. Tiny sign designates hotel guest/owners. Furious people everywhere. Overwhelmed employees either teary or angry. DO NOT STAY HERE. The room was anticeptic but spectacular view.