Having stayed in many different hotels in Hong Kong I have got used to the small cramped rooms with very little in the way of service and poor staff attitude. This is my first time to come back to HK as a family so I looked for a hotel with a bigger room and could accommodate a 3 year old child and this hotel ticked all the boxes for me. The location of the hotel is perfect as it is only a 1 minute walk from exit D of Jordan MTR station on Nathan Road so there are lots of shops, restaurants, convenience stores, supermarkets etc.... within seconds of the hotel. The room size was over double the size of most of the other hotels I have stayed in so was perfect for my new family. Decent sized bathroom with an independent shower closet from the toilet so using the bathroom was not a struggle, most other hotels I have stayed in the shower , sink and the toilet are together in a closet size space so again ticked another box for me. But what really impressed me most about this hotel is the service, I can honestly say it has been the best service I have ever received out of all of the hotels I have stayed in Hong Kong. We arrived early on the day of check in (11:30) and went to the hotel with the intention of just leaving out luggage in the lobby until check in time (after 14:00) but was pleasantly surprised when the reception lady said she would see if she could allow us to check in early which she was able to do so again another box ticked for me. Finally the service I received from Susie after I realized I may have left one of my headphone ear pods in the room was above and beyond what you would expect. She checked with house keeping not once but twice to check if it had been found with a negative result, however she doubted this and went personally to the room I stayed in and found my headphone ear pod which she has put in reception for me to collect on my next visit. 5 star service :)
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